Piper Companies is hiring a Call Center Manager for an award-winning company located in the Raleigh-Durham Area. The Call Center Manager will work closely with other departments in a hands-on managerial role. The Call Center Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM.
Responsibilities of the Call Center Manager :
- Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience.
- Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
- Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
- Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
- Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.
Requirements of the Call Center Manager :
- Bachelor's degree required, along with 3-5 years of proven managerial experience.
- Experience in a contact center, insurance, or financial services environment.
- Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment.
Compensation for the Call Center Manager :
- $85,000-$110,000
- Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law
Keywords: Call center management, center manager, technical Operations manager, Operations supervisor
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This job opens for applications on 7/15/26. Applications for this job will be accepted for at least 30 days from the posting date