Call Center (Information & Assistance Specialist)

 

Salary: Commensurate with education and experience and within budget constraints.

 

Education: Bachelor’s degree in human services related field from an accredited four-year college or university is preferred. 

 

Experience: 2 years’ experience in a human services organization preferably with a non-profit environment. Familiarity with the aging network, community organizations and resources for seniors is desirable.  Some experience with data entry and data management required.

 

Requirements: Has excellent interpersonal and group process skills.  Is accurate, conscientious and flexible with attention to detail. Is proficient with computers and telephone functions.  Accepts direction, is well organized, and has the ability to meet deadlines.  Willingness to work in a team environment.  Acquire CRS-A/D Certified Resource Specialist for Aging and Disabilities upon meeting eligibility requirements (Training will be provided). Must have valid driver’s license and reliable transportation. The Senior Alliance is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees.  Perform job functions with ethics, honesty and integrity.

 

General Job Description: Works in a team environment to assist the agency in delivering various information and assistance to older adults, caregivers and individuals with disabilities. Must be able to quickly understand and grasp complex issues and multiple needs of individuals. Must have excellent communication and interpersonal skills, including the ability to relate effectively with individuals from all demographic groups. This position will require use of a computer to access multiple software systems and input information into an I&A resource database. Must demonstrate the ability to follow protocols and procedures. Must employ a professional manner that promotes interagency cooperation and evokes respect.