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Call Center - Associate

GEE Group, Inc

  • Providene, RI
  • 26 days ago
  • $24.12 Per Hour

Highlights

Apply critical thinking and sound judgement to identify when an employee case should be escalated to a senior member of the team (Tier 1) or a subject matter expert (Tier 2); clearly communicate expectations on next steps or response times to the employee. Description: Reporting to the Program Manager, HR Service Center, the HR Service Center Representative serves as the frontline point of contact for employees seeking assistance with general HR-related inquiries and concerns.

Numbers & Facts

LocationProvidene, RI
Salary$24.12 Per Hour

Description

Call Center - Associate
Description:
  • Reporting to the Program Manager, HR Service Center, the HR Service Center Representative serves as the frontline point of contact for employees seeking assistance with general HR-related inquiries and concerns.
  • They provide high- quality customer service by addressing employee questions, resolving issues, and guiding individuals through HR processes and procedures.
  • Address queries and concerns from employees regarding HR policies, benefits, procedures, and employment-related matters.
  • Offer guidance and assistance to employees with HR-related tasks such as onboarding, enrollment in benefits programs, and updating personal information.
  • Resolve issues or conflicts related to payroll, benefits, workplace policies, or other HR-related matters in a timely and satisfactory manner.
EDUCATION:
  • Associate degree or equivalent experience required.
EXPERIENCE:
  • Demonstrated experience in customer service, with a preference for human resources experience. Relevant transferable skills and/or education may be considered.
  • Use electronic case management tool, to ensure accurate and up-to-date records of employee interactions, inquiries, and issue resolutions for documentation and reporting purposes.
  • Educate employees about company HR policies, procedures and programs, including any changes to the same; recommend self-service resources that employees can access easily.
  • Assist employees with understanding and
  • Strong written and verbal communication skills.
  • Critical thinking skills. Attention to detail. Demonstrated proficiency with Microsoft Office 365 applications.
  • Ability to maintain a high degree of confidentiality.
  • enrolling in various benefits programs such as health insurance, retirement plans, and
  • wellness initiatives.
  • Handle sensitive employee information with confidentiality and discretion, adhering to privacy regulations and company policies.
  • Apply critical thinking and sound judgement to identify when an employee case should be escalated to a senior member of the team (Tier 1) or a subject matter expert (Tier 2); clearly communicate expectations on next steps or response times to the employee.
  • Ensure high levels of customer satisfaction by delivering prompt, courteous, and accurate assistance to employees, fostering a positive employee experience.

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