CALL CENTER REPRESENTATIVE

LOCATION: Frisco, TX | 100% Onsite

COMPENSATION & SCHEDULE

• Pay: $18.00 per hour

• Hours: 12:00 PM – 9:00 PM

• Schedule: Fridays and Saturdays required, with 2 consecutive days off each week

• Employment Type: Temporary, 6-week assignment

• Attendance: Must be available for the entire assignment; no time off permitted

• Holidays: Off Thanksgiving (11/26–11/27) and Christmas Day (12/25)

• Hiring Process: Qualified candidates may receive a direct start offer with no interview required

ROLE IMPACT

CornerStone Staffing is hiring Call Center Representatives for a 6-week project in Frisco, TX. In this high-volume, fast-paced contact center environment, you will assist members with account questions, balances, refunds, and general customer service needs. Success requires accurate information, professional communication, efficient call handling, and consistent attendance throughout the assignment.

KEY RESPONSIBILITIES

• Handle high-volume inbound customer service calls related to membership services, account inquiries, and general support.

• Assist members with account balances, billing questions, refund requests, and account-related concerns.

• Research customer inquiries, provide accurate information, and resolve issues efficiently while maintaining service quality.

• Navigate multiple computer applications, customer service systems, and Microsoft Office tools while managing calls.

• Deliver friendly, professional customer support while meeting call center productivity and service expectations.

MINIMUM QUALIFICATIONS

• At least 1 year of high-volume call center experience within the past 3 years, including inbound customer service or contact center support.

• Strong verbal communication, customer service, multitasking, and computer skills, including proficiency with Microsoft Office.

• Ability to work onsite in Frisco, TX, from 12:00 PM – 9:00 PM, including Fridays and Saturdays, with reliable attendance and no planned time off during the 6-week assignment.

CORE TOOLS & SYSTEMS

• Microsoft Office applications

• Customer service and call center software

• Membership and account management systems

• Customer relationship management (CRM) and call documentation tools

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy