Call Center Agent

1. Reports to Administrative Supervisor and Practice Administrator
2. Greet patients, answer phones
3. Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
4. Scan insurance eligibility and document in patient account
5. Distribute information and forms, either paper or electronic
6. Populate new patient information into records and update information for existing patients.
7. Scan documents into electronic health record as necessary
8. Disclose information when required, using appropriate guidelines and following HIPAA regulations
9. Perform routine straightening and cleaning of waiting room areas
10. Attend staff meetings and complete mandatory in-service education/training
11. Perform other duties or special projects as required or as assigned by management.

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