Call Center Agent (CSR)

Answer incoming calls from shareholders, brokers and institutional clients for the various clients that CPU supports. Provide superior customer service to all clientele (both internal and external). A job holder in this position will also be responsible to perform necessary research regarding account problems and make outbound calls as necessary. The ability to meet individual caller needs while contributing to overall service standards is critical.

MUST HAVE SKILLS:

• Strong Verbal and Written English
• Very good keyboard skills - Formal Training in Typing would be an added advantage.
• Conversant using MS Office - PowerPoint, Excel and MS Word.
• Strong problem solving and analytical skills
• Customer Centric.
• Ability to work accurately under pressure.
• Good Team Player.
• Strong Sense of Urgency.

Additional Information:

• Bachelor''s degree or equivalent experience
• 1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry

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