POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
RESPONSIBILITIES:
- Speaks with customers to answer product and service questions and suggest information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Build sustainable relationships with customers
QUALIFICATIONS:
- High School Diploma
- 2+ years of experience in a customer service/call center setting
- Strong phone and verbal communication skills
- Strong active listening skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to talk on the phone and type on the keyboard simultaneously
WE OFFER:
- Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
- Affordable health care packages that include medical, dental, vision and life insurance
- 401K, PTO, Company Paid Holidays, Paid Vacation
- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
- Do you want to work with your friend? We offer a referral bonus!
- Fun team celebrations year-round!
This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.