Call Campaign Specialist

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical and imaging services to our patients. We are seeking a full-time Call Campaign Specialist to join our team of administrative staff and provide exceptional patient care!

Responsibilities
-Implement special call campaign projects, contacting patients from various prepared call lists to coordinate services

-Coordinate and implement specialized call structures based upon the specific patient subset for an individual list
-Maintaining vocal composure while providing the exemplary customer service, assisting patients with any questions or concerns in regards to their treatment

-Answering and directing calls to respective departments
-Scheduling/rescheduling patients depending on need, availability and urgency
-Informing callers about our providers, service and practice locations
-Assist and navigate patients to the correct facilities using mapping resources
-Updating patient information on electronic medical records system
-Translate and assist patients by addressing needs, if bilingual
-Follow all company policies on patient services standards

Qualifications
Must be personable and detail oriented as a representative of the practice while callers rely on proper information,
Excellent verbal and written skills for proper documentation of encounters. 
Work well under pressure in a fast pace environment
Background in using EMR software preferred
Bilingual candidates encouraged

1 year of call center experience preferred

Prior experience with call campaign projects preferred