Cage Shift Manager

Core Responsibilities:
 Supervise Cage Cashiers and Main Bankers; provide direct oversight and direction during assigned shifts.
 Monitor compliance with New York State Video Lottery regulations, internal controls, and company procedures.
 Assist in creating and managing shift schedules for cashiers and main bank staff.
 Issue cashier banks/drawers; track and manage cash flow through all cages during the shift.
 Direct and support cashiers in handling transactions, resolving guest issues, and maintaining service standards.
 Maintain accurate cash balances; perform shift reconciliations and variance investigations.
 Train associates on procedures, regulations, equipment, and guest service protocols.
 Coordinate with Security and Surveillance to ensure a safe environment for guests and employees.
 Handle escalated guest concerns and large money transactions professionally.
 Role model the company’s guest service program; treat all guests and associates individually and professionally.
 Support the Cage Manager with operational reports, staffing needs, and process improvements.
 Other duties as assigned.

Qualifications/Requirements:
 High School Diploma or GED required; Bachelor’s degree or equivalent experience preferred.
 Minimum of three (3) years of progressive supervisory experience in cage operations or cash
handling required or equivalent.
 Must be able to obtain and maintain a New York State Gaming License.

Skills & Abilities:
 Strong organizational, leadership, and communication skills.
 Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping.
 Solid understanding of cash management, reconciliation, and regulatory compliance.
 Basic math skills (addition, subtraction).
 Ability to thrive in a fast-paced, high-volume environment with large financial transactions.

Physical & Scheduling Requirements
 Able to lift and carry up to 30 pounds occasionally.
 Able to stand/walk for extended periods during shift.
 Required to work rotating shifts, including nights, weekends, holidays, and overtime as needed.