Excellent internal/external guest service; Oversee/manage day-to-day operations of casino cage and credit departments; Prepares annual budget, regular and special reports as required; Responsible for daily and weekly cash requirements for an efficient operation; Ensures accurate accounting of cage transactions; Establish and enforce all department and company policies and procedures; Ensure company assets are secure at all times; Instruct/train cage personnel on proper procedures and performance of job duties; Coordinate information and tasks with various appropriate departments, interacting with said departments through performance of cage tasks; Direct and coordinate activities of credit office to secure payment on outstanding markers and returned checks through proper established collection procedures; Report and research any cage variance; Responsible for year-end chip count; Resolve guest complaints and disputes; Maintain a positive atmosphere of teamwork between cage employees and other department employees; Other reasonable duties as assigned. Protects casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies, procedures, laws and regulations.