Café Manager — Tropical Smoothie Café
At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! We're looking for a megastar who embraces our belief that when you eat better, you feel better — someone with a fun, outgoing personality who welcomes every customer like family. Our team is built on four core values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you've got Tropitude (that's our mojo — positive energy that makes every shift better), we want you on our team!
As the brand ambassador for our café, the Café Manager wears the "owner's hat" — leading day-to-day operations, developing a crew that delivers unparalleled hospitality, and driving profitability through smart, hands-on management. This is a role for someone who thrives in a fast-paced environment, loves coaching people up, and takes real pride in running a tight, welcoming café.
What You'll Do:
- Lead front-of-house and back-of-house operations, staying hands-on in every station
- Recruit, hire, train, and develop Crew Members and Shift Leaders to keep the café fully and appropriately staffed
- Coach and lead your team during every shift, upholding brand standards for hospitality, quality, and speed of service
- Monitor sales growth and cost control against budget and historical performance to hit profit goals
- Manage labor, inventory, and par levels to meet staffing needs and sales strategy
- Execute marketing and promotional programs, and build café sales by cultivating relationships in the local business community
- Maintain all sanitation, safety, and appearance standards, ensuring ServSafe compliance and proper food handling
- Ensure equipment is in working order to keep the café running smoothly
- Create a professional, consistent, and welcoming image for the café and crew
- Jump in wherever needed — no task is beneath the owner's hat!
What We're Looking For:
- Minimum 3 years of managerial experience in restaurant or fast-casual settings
- A track record of recruiting, hiring, training, and developing great teams
- Experience growing sales and delivering excellent customer service
- Proven ability to manage cost of goods and labor, with strong P&L and budget skills
- Confidence driving operational excellence on both sides of the house
- A self-starter who can navigate ambiguity, make solid decisions, and problem-solve on the fly
- Basic computer skills (Word, Excel, Outlook)
- Strong verbal and written communication skills
- ServSafe Certification preferred
- Legally eligible to work in the U.S.
Physical Requirements:
- Continuous standing and walking throughout each shift
- Ability to bend, lift, and carry up to 25 lbs (stocking, ice, trash, etc.)
- Comfortable with constant face-to-face interaction in a fast-paced environment
- Able to multi-task and stay positive under pressure
Working Conditions:
- Expect a ~50-hour work week based on business needs
- Some early mornings, evenings, weekends, and holidays, with opening/closing responsibilities
- A fun, fast-paced, upbeat environment — and no fryers!
- Comfortable with a high level of change and always leading with our core values
Supplemental pay
- Bonus pay