Cadillac Service Advisor

Position Summary

Lockhart Cadillac is seeking a motivated, customer-focused Service Advisor to join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience.

The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships.

Key Responsibilities

• Greet customers promptly and professionally when they arrive for service.

• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.

• Perform vehicle walk-arounds and identify additional maintenance or service needs.

• Prepare accurate repair orders and communicate recommended services clearly.

• Provide customers with estimates, timelines, and updates throughout the repair process.

• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.

• Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.

• Obtain customer authorization before additional work is performed.

• Keep customers informed of changes to repair timelines, costs, and vehicle status.

• Conduct thorough final reviews of completed work with customers.

• Maintain accurate records and follow dealership policies and manufacturer procedures.

• Deliver a high level of customer service while meeting department performance and sales objectives.

• Promote recommended maintenance and repair services based on the customer's vehicle needs.

• Maintain a professional, organized, and positive work environment.

Qualifications

• Previous automotive dealership or automotive service experience preferred.

• Previous Service Advisor experience strongly preferred.

• Strong customer service and communication skills.

• Ability to explain automotive repairs and maintenance to customers clearly.

• Strong organizational and time-management skills.

• Ability to work effectively in a fast-paced environment.

• Professional appearance and positive attitude.

• Ability to work well with technicians, management, and other dealership departments.

• Valid driver's license and acceptable driving record.

• Ability to use computers, dealership management systems, and basic office software.

Preferred Experience

• Cadillac, Chevrolet, GMC, or GM dealership experience.

• Experience with dealership service department processes.

• Knowledge of automotive maintenance and repair procedures.

• Experience working with repair orders, estimates, warranty work, and customer-pay repairs.

• Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred. 

What We’re Looking For

The successful candidate will be:

• Customer-focused

• Professional and dependable

• Detail-oriented

• A strong communicator

• Comfortable discussing automotive repairs and maintenance

• Motivated by customer satisfaction and department performance

• Able to build trust and long-term relationships with customers

• A team player who works well with technicians and dealership management

Benefits

Benefits may include:

• Medical, dental, and vision insurance

• Paid time off

• 401(k) or retirement plan

• Employee vehicle/service discounts

• Manufacturer and dealership training

• Employee benefits and incentive programs

Benefits and compensation are subject to dealership policies and eligibility requirements.