CADCAM Installation and Support Specialist

Details

· FLSA Classification – Non-Exempt

· Reports to – CAD/CAM Supervisor

· Compensation – Depends on Experience

Benefits for Full-Time Employees Include:

· 401k

· Flexible Schedule

· Paid Time off and sick leave

· Paid Holidays

Job Summary:

· The CAD/CAM Technical Support Specialist supports and maintains all facets related to CADCAM installation, training, and support via in-person, phone, email, and/or text. A Successful candidate should have excellent communication skills, critical thinking skills, and a strong desire to help customers.

Key Responsibilities:

· Provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software.

· Coordinate equipment installation and training for customers

· Ensure quality assurance of equipment to be sold.

· Write documents for customer use, such as user manuals and training materials.

· Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.

· Document customer interactions, including technical issues and resolutions, in our customer support database.

· Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers.

Requirements:

· Associate or bachelor’s degree in a related field or equivalent work experience

· 2+ years of technical support experience in a CAD/CAM environment

· Strong technical skills and understanding of Dental Milling machines, CAM software, Dental Scanners & CAD software.

· Excellent communication skills, both verbal and written

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail

· Willingness to work occasional overtime and weekends as needed.

Working Hours and Physical Requirements:

· The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed.

· This position is estimated to be 50% travel time.

· Works in a manufacturing setting exposed to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment.

· Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

· Speech and hearing are sufficient for constant in-person and telephone communication.

· Manual dexterity sufficient for manipulating equipment gauges, production materials, and small hand tools and for performing repetitive motions of the upper extremities, hands, and/or wrists.

· High level of visual acuity to perform material and equipment inspections.

· Ability to stand for extended periods at a workstation and move freely throughout the warehouse, production area, and office.

· Ability to sit for extended periods at a desk, in company vehicles, on plane flights, etc.