Butler Manager

Butler Manager: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Guest Experience team creates highly personalized and memorable experiences throughout each guest stay. Working closely with Front Office, Housekeeping, Food & Beverage, Concierge, Residences, Engineering, and other operational teams, the team delivers anticipatory service, manages guest preferences, and coordinates seamless luxury hospitality experiences. The Butler Manager reports to the Guest Experience Manager and leads the Butler Associates.

YOUR ROLE

As Butler Manager, you will oversee all Butler operations for guests staying in suites and rental homes participating in the property's residential rental program. You will lead the Butler team and guide each guest journey from pre-arrival through departure, ensuring service is personalized, intuitive, and consistent with Rosewood's luxury hospitality standards. Through strong team development and close cross-departmental collaboration, you will help elevate guest satisfaction, strengthen loyalty, and create seamless, memorable experiences.

HOW YOU'LL MAKE THE PLACE

• Lead daily Butler operations for suite guests and guests staying in homes participating in the rental program.
• Oversee personalized pre-arrival planning, guest preferences, arrival experiences, in-stay service, and departure arrangements.
• Coordinate VIP arrivals, special occasions, guest requests, residential experiences, and luxury amenities with operational partners.
• Conduct regular inspections of suites, villas, and rental homes to ensure readiness, presentation, and quality standards.
• Lead, coach, train, schedule, and develop Butler Associates while fostering accountability, professionalism, and exceptional service.
• Respond to guest concerns and service recovery opportunities promptly while driving continuous improvements in personalization, efficiency, and guest engagement.

COULD THIS BE YOU?

• You bring strong luxury hospitality experience in Butler Services, Guest Relations, Front Office, Residences, or Guest Experience, along with supervisory or management experience.
• You understand luxury guest service standards and know how to deliver highly personalized, anticipatory hospitality.
• You are a confident coach and people leader who can motivate, develop, and inspire a high-performing service team.
• You communicate with warmth and professionalism, solve problems effectively, and build meaningful guest relationships, including with VIP and high-profile clientele.
• You are highly organized, comfortable managing multiple priorities, and proficient with hotel property management systems, guest preference platforms, Microsoft Office applications, and operational reporting tools.
• You are flexible to work evenings, weekends, and holidays as business needs require; experience with luxury homes, villas, branded residences, or residential rental programs is preferred.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 14 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The salary range for this position is $73,000 - $75,000 annually. This is the pay range that the company expects to pay for this position. This position may also be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.