Essential Duties & Responsibilities:
- Pre-busses, clears and resets tables ensuring all chairs, floors, and work areas are
clean and presentable at all times.
- Carries dirty dishes from the restaurant to the kitchen; wipes table tops and chairs
with damp sanitized cloth.
- Sets tables with silverware and glassware and required napkins.
- Replenishes supply of clean napkins, silverware, glassware and dishes in restaurant.
- Refills water glasses, coffee, iced tea, and bread in a timely manner as requested by
customers.
- Greets guests in a professional and friendly manner.
- Performs all side work duties as assigned or requested by Supervisor and/or performs
the duties of a food runner to assist the wait staff.
- Ensures sanitized dishware, silverware, pots and pans are available by loading and
unloading dish washing equipment.
- Attends and participates in departmental meetings to gain knowledge of products,
service and facility promotions and events.
- Responds to customer inquiries and comments by providing timely and knowledgeable
information in order to provide quality customer service.
- Reports any maintenance or housekeeping discrepancies to management in a prompt
manner.
- Exhibits a professional appearance and maintains a friendly, cheerful and courteous
demeanor at all times.
- Attends and participates in regularly scheduled staff meetings.
- Follows guidelines regarding health, safety and customer service according to
established policies and procedures.
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Position Classification & Description
Busser
Revised January 2022
- Contributes to a team effort and accomplishes related results as required.
- Execute service standards as trained.
- Performs other duties as required.
Minimum Qualifications:
High School Diploma or GED. Must meet all knowledge, skills and abilities. Must be
eighteen (18) years of age for Arizona properties and twenty-one years (21) of age for
New Mexico properties. No felony, theft or stealing convictions. Must be able to
successfully pass a pre-employment drug/alcohol screen, background investigation,
obtain and maintain gaming license. Navajo preference.
Knowledge, Skills and Abilities:
- Knowledge or ability to learn restaurant operations and food service principles.
- Knowledge or ability to learn kitchen equipment and utensils maintenance operations.
- Knowledge or ability to learn safe practices in a kitchen working environment.
- Ability to create a friendly atmosphere and demonstrate excellent customer service.
- Ability to communicate effectively, both verbally and in writing.
- Ability to interact and maintain good working relationships with individuals of varying
social and cultural backgrounds.
- Ability to establish and maintain professional relationships with co-workers at all
levels.
- Ability to work independently and meet strict time lines.
- Ability to interpret a variety of instructions furnished in written and oral form.
- Ability to have a great attitude and willingness to learn.
Physical Demands:
While performing the duties of this job, the employee may be required to stand for
prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or
crouch, and have normal auditory, visual acuity, and verbal communications skills. The
employee must occasionally lift and/or move up to 40 pounds.
Work Environment:
Work is generally performed in a Casino restaurant setting with a moderate noise level.
Extended hours and irregular shifts are required. Tight time constraints and multiple
demands are common.