BusinessOperations - Scanning Operator - 570043

Mail is distributed to team members to be opened, sorted by document determination, similar document types are batched together & scanned. Hiring needs: This is not part of a larger hiring initiative Typical Day in the Role Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).

Position Purpose: Responsible for scanning and tracking all mailed claims, review requests, medical records and member/provider correspondences

Education/Experience: High school diploma or equivalent. 1+ years of administrative or office experience.

" Ensure claims are received and sorted correctly for scanning, and batch and track all offline, deleted, and pulled claims
" Understand and follow procedures and continuously monitor counts in the system queues to ensure the system is working effectively
" Update the claims control sheet in an accurate and timely manner and report unresolved discrepancies immediately to the supervisor
" Process outgoing mail and archive various documents, records and requests
" May be required to lift up to 50 lbs. on a regular basis

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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Position Purpose: Responsible for scanning and tracking all mailed claims, review requests, medical records and member/provider correspondences Education/Experience: High school diploma or equivalent. 1+ years of administrative or office experience. " Ensure claims are received and sorted correctly for scanning, and batch and track all offline, deleted, and pulled claims " Understand and follow procedures and continuously monitor counts in the system queues to ensure the system is working effectively " Update the claims control sheet in an accurate and timely manner and report unresolved discrepancies immediately to the supervisor " Process outgoing mail and archive various documents, records and requests " May be required to lift up to 50 lbs. on a regular basis
Story Behind the Need
Purpose: Mail sorting, document identification & determination, document scanning, document forwarding. Need: Business restructuring. Team: Each team member is a specialist in individual tasks. All team members are cross trained to backfill specialist positions. Team culture is friendly, driven toward quality assurance & service level agreements. Hiring needs: This is not part of a larger hiring initiative
Typical Day in the Role
Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD). What are performance expectations/metrics? What makes this role unique?	Mail arrives to the office by courier between 9:30 10:30 am. Staff spend approximately 1 to 1.5 hours pre-sorting envelopes by sight determination & tallying intake counts for reporting. Mail is distributed to team members to be opened, sorted by document determination, similar document types are batched together & scanned. Once scanning is complete, batches are filed by the end of each business day. Performance expectations: 80 Envelopes open per hour. 40 scans output per hour. 15 claim form batches scanned per hour. Unique roll: Independent work within a team environment. The team works on-site in a secure location only accessible by security badge swipe due to HIPAA compliance regulations. Pace of work fluctuates throughout the week with busiest days being Monday, Thursday & Friday
Candidate Requirements
Required: Highschool Diploma/GED			Preferred: n/a
Required: n/a			Preferred: n/a
Years of experience required: 1D2 preferred but not required Disqualifiers: lack of minimal computer sufficiency Additional qualities to look for: mailroom experience, medical claims experience, medical appeals or medical records experience
Top 3 must-have hard skills stack-ranked by importance	1	Microsoft Windows o/s familiarity
	2	Attention to detail
	3	Ability to ask questions & learn from on-the-job training.
Candidate Review & Selection
Shortlisting process Candidate review & selection Interview information Onboard process and expectations	Projected Manager Candidate Review Date:			1-2 days post shortlisting
	Type of Interviews:			Teams, phone, etc.
	Required Testing or Assessment (by Vendor):			Typing test, basic computers skills test, etc.