" Oversee storage and destruction of all company records on-site and off-site
" Assist management in coordinating all office services activities and facilities activities
" Work with Corporate IS telecommunications staff and provide on-site contact to maintain effective telephone systems and troubleshoot malfunctions
" Oversee maintenance of all office equipment, including computers, printers, copiers, fax machines
" Key member of planning committee to coordinate new space development and renovation project
" Assist members of management team with problem solving
" May be required to be able to bend, crawl and lift up to 30 lbs on a frequent basis |
| Story Behind the Need |
- What is the purpose of this team?
- What is driving this need? (ex. Backfill for FTE or CW, new project, business growth)
- Describe the surrounding team (team culture, work environment, etc.) & key projects.
- Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?
| - Responsible for the overall coordination of the office facilities and support services while providing administrative support to the entire location.
- Workers needed for current OSC going on leave for 12 weeks
- The Office Services Coordinator (OSC) team supports the daily operations of Sunshine Health's Community Connections Centers (CCCs) throughout Florida. The team serves as the front line of member engagement by coordinating community events, supporting health education initiatives, facilitating community partnerships, assisting members with resources and benefits, and ensuring each CCC remains operational, compliant, and accessible to the community. The team's overall goal is to improve member engagement, connect members to needed services, and support positive health outcomes while maintaining a high-quality member experience.
- This need is driven by the requirement to maintain continuous operational coverage at the Community Connections Center. Each CCC must remain open and staffed during designated business hours to support member services, facility oversight, event execution, community outreach activities, and compliance obligations.
- The OSC team operates in a collaborative, community-focused, and mission-driven environment. Team members work both independently and cross-functionally with Community Outreach, Marketing, Care Management, and external community partners to execute initiatives that improve member engagement and access to care. The role requires strong relationship-building, event coordination, operational management, and compliance oversight.
|
| Typical Day in the Role |
- Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).
- What are performance expectations/metrics?
- What makes this role unique?
| - Assist members face to face: PCP changes, ID cards, OTC orders, Billing issues, DME issues, RX issues /questions, provide product information on the products we offer, and other duties assigned.
- Host community events: Baby Showers, Arts & Crafts, Line Dancing, Zumba, Back to School events.
- Monthly activities: Birthday celebrations, special events, Holiday events, AEP celebration, Nurses Week and more).
- Community Partner: Educational Events and training, Monthly Community Partner Appreciation (access to our conference room)
- Ability to network to gain community partnership
- Performance expectations/Metrics: TBD-will be based on CW performance
The OSC role is unique because it combines several positions into one. It is simultaneously an operations role, event planner, community liaison, member advocate, facility coordinator, and compliance ambassador
|
| Candidate Requirements |
| Education/Certification | Required: HS Diploma | Preferred: |
| Licensure | Required: | Preferred: |
Years of experience required:
Disqualifiers:
Additional qualities to look for:
Managed Care Experience
Insurance Experience
Customer service experience
Experience that will work in this role: Customer service, Call Center experience, Medical related customer service (Dr Office, etc.) |
- Top 3 must-have hard skills stack-ranked by importance
| 1 | Excellent Customer service skills |
| 2 | Self-Starter/Self-motivated |
| 3 | Microsoft Suite (Excel, PP, Office, Outlook) |
| Candidate Review & Selection |
- Shortlisting process
- Candidate review & selection
- Interview information
- Onboard process and expectations
| Projected Manager Candidate Review Date: | 1-2 days post shortlisting |
Type of Interviews:
| Teams |
| Required Testing or Assessment (by Vendor): | Typing test, basic computers skills test, etc.? not necessary. Candidates need to be efficient in all Microsoft products focusing on Excal, PowerPoint, Outlook
|
| Next Steps |
- Do you have any upcoming PTO?
| No- but do have some travel days
Oct 5-8 th |
- Colleagues to cc/delegate
| Cindy Stolte |