| Location | Phoenix, AZ |
| Salary | $140,000–$160,000 Per Year |
Lead Operations. Build Trust. Drive Excellence.
A well-established, high-performing service business is seeking a Business Unit Director to serve as a key operational leader and trusted partner to the founder. This is a unique opportunity to join a stable, growing organization backed by a larger national platform while maintaining the entrepreneurial culture and agility of a founder-led business.
The Business Unit Director will play a highly visible role supporting day-to-day operations, strengthening cross-functional alignment, and serving as a bridge between leadership and employees. This position is ideal for an operations-focused leader who thrives in relationship-driven environments and enjoys improving processes, driving accountability, and supporting sustainable growth.
Why Consider This Opportunity?
Established, profitable business with a strong reputation and loyal customer base
Direct partnership with the founder and executive leadership team
Opportunity to influence operational improvements and business initiatives
Clear visibility across all departments and business functions
Strong organizational stability with proven internal advancement opportunities
Unlimited/discretionary PTO and comprehensive benefits
Long-term career growth potential within a larger national organization
What You'll Do
Operational Leadership
Partner with the founder to support the overall success and continuity of the business
Coordinate operational activities across route operations, service, warehouse, procurement, and installations
Ensure teams are aligned on priorities, performance expectations, and company initiatives
Facilitate communication and collaboration across departments
Support implementation of operational improvements, processes, and organizational initiatives
Lead weekly leadership meetings and drive execution of business objectives
Monitor operational performance and identify opportunities for greater efficiency
Team & Relationship Management
Build trust and credibility at all levels of the organization
Act as a liaison between employees and company leadership
Coach, mentor, and develop operational leaders
Support recruiting, onboarding, and retention efforts
Foster a culture of accountability, collaboration, and continuous improvement
Customer & Business Support
Partner with sales and leadership teams to support key customer relationships
Help ensure customer expectations and service commitments are consistently met
Support strategic initiatives designed to improve service delivery and operational excellence
Collaborate with corporate and integration teams on best-practice implementation
Performance Management
Monitor key operational metrics and business performance indicators
Assist with labor planning, budgeting, and operational cost controls
Provide reporting and recommendations to leadership regarding operational performance
What We're Looking For
Required Qualifications
7+ years of operations leadership experience
Proven ability to build strong relationships and influence across all levels of an organization
Strong operational leadership background with a hands-on, solutions-oriented approach
Experience working within founder-led or entrepreneurial business environments
Ability to thrive in a high-expectation culture where collaboration, trust, and accountability are essential
Excellent communication, organizational, and problem-solving skills
Preferred Qualifications
Experience supporting process improvements, integrations, or organizational change initiatives
Background in route-based operations or field service environments
Success in This Role
The ideal candidate is not seeking a traditional autonomous General Manager position. Instead, they are energized by partnering closely with a founder, building strong relationships across the organization, and ensuring operational excellence through collaboration, communication, and execution. They bring a strong work ethic, industry knowledge, and a genuine desire to help a successful business continue to grow and thrive.
If you're an operational leader who enjoys building trust, improving processes, and making a meaningful impact in a highly visible role, we'd love to hear from you.
Pay Details: $140,000.00 to $160,000.00 per year
Search managed by: Nicole Lytwyn
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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