HIGHLIGHTS Location: Phoenix, AZ Position Type:Contract to Hire Hourly/Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY Overview A boutique management consulting firm is seeking a Business Transformation Consultant to help bridge the gap between strategy and execution. This role is ideal for someone who thrives in ambiguity, enjoys solving complex business problems, and excels at aligning people, process, and technology to deliver meaningful outcomes.
This is not a traditional project management role. Instead, you will partner with senior leaders, program teams, and clients to design solutions, improve operations, and support successful implementation with a strong focus on end-user experience and adoption.
Core ResponsibilitiesBusiness Analysis & Process Improvement
Facilitate discovery sessions, stakeholder interviews, and workshops to assess client needs
Analyze current-state processes and identify opportunities for improvement
Design future-state workflows and operating models
Apply structured methodologies to solve complex operational challenges
Transformation & Implementation Support
Support execution of business and system transformation initiatives
Ensure alignment between business requirements, system capabilities, and user needs
Collaborate with project teams to address implementation challenges and risks
Translate ambiguous requirements into clear, actionable plans and deliverables
Change Management & Adoption
Support organizational change management initiatives, including communications and training
Drive stakeholder engagement and user adoption strategies
Develop materials to support end-user readiness and experience optimization
Client Engagement & Facilitation
Act as a trusted advisor and thought partner to clients
Lead and facilitate workshops, design sessions, and problem-solving discussions
Present insights, recommendations, and solutions to client stakeholders
Build strong client relationships across cross-functional teams
Cross-Functional Collaboration
Partner with program managers, senior consultants, and client teams
Contribute across multiple projects with adaptability and flexibility
Support delivery of high-quality consulting outputs and client outcomes
Qualifications & ExperienceExperience
Experience in business transformation, consulting, or operational improvement roles
Background in one or more of the following:
Business Analysis
Process Improvement / Process Design
Change Management
Operations / Strategy Execution
Product Management or Service Design
Experience working in client-facing or consulting environments preferred
Exposure to system or operational implementations
Technical Competencies
Strong understanding of process mapping, workflow design, and operational modeling
Familiarity with change management frameworks (e.G., Prosci or similar)
Knowledge of Lean, Six Sigma, or continuous improvement methodologies
Exposure to human-centered design, customer experience (CX), or service design principles
Ability to structure and deliver analysis, presentations, and business documentation
Professional Skills
Strong critical thinking and problem-solving abilities
Ability to navigate ambiguity and operate with minimal direction
Excellent facilitation, communication, and storytelling skills
Proven ability to translate complex ideas into clear, actionable insights
Strong interpersonal skills and relationship-building capabilities
High level of adaptability, curiosity, and continuous learning mindset
Ability to manage multiple priorities across different clients and projects
Preferred Qualifications
Experience with Lean, Six Sigma, or process optimization frameworks
Exposure to organizational change management methodologies (e.G., Prosci)
Experience supporting technology implementations or digital transformation initiatives
Familiarity with design thinking or human-centered design methodologies
Experience working with public sector clients
Additional Information
Remote-first role with preference for candidates based in or near Phoenix, AZ
Limited travel required (~10–15%) for client engagements and team collaboration
Opportunity to work across diverse industries, clients, and problem spaces
High-impact role with exposure to strategy, operations, and implementation workstreams
Collaborative, growth-oriented environment with strong emphasis on professional development