Role: Business Transformation Consultant
Location: Chicago/Naperville
Pay: $70 per hour
Introduction
We are expanding our Process Transformation team and seeking a highly skilled consultant to drive customer-centric transformation initiatives across the organization. This role will focus on redesigning banking services and processes through design thinking methodologies, service design principles, and stakeholder collaboration. This is an exciting opportunity for a consultant-minded professional who thrives in workshop environments, enjoys solving complex business challenges, and can influence organizations to think differently about how services are designed and delivered.
Required Skills & Qualifications
- Service transformation - 5-10 years of experience.
- Banking customer experience transformation - 5-10 years.
- Customer journey mapping - 5-10 years of experience.
- Commercial Banking services redesign - 5-10 years of experience.
- Prior work experience in the Banking Industry.
- Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Experience leading Design Thinking workshops and ideation sessions.
- Strong background in Service Design and customer experience transformation.
- Proven experience in Process Transformation and business process improvement initiatives.
Day-to-Day Responsibilities
- Lead and facilitate Design Thinking and Service Design workshops with business stakeholders and leadership teams.
- Conduct current-state process assessments to identify pain points, inefficiencies, and improvement opportunities.
- Gather insights from stakeholders, customers, and business partners to understand service delivery challenges.
- Develop customer-centric future-state service models and process recommendations.
- Drive process transformation initiatives focused on improving client and employee experiences.
Company Benefits & Culture
- Opportunities for professional growth and development.
- Inclusive and collaborative work environment.
- Commitment to innovation and excellence in service delivery.
For immediate consideration please click APPLY to begin the screening process with Alex.