Business Systems & Technology Manager

You do not need to be the day-to-day Salesforce or NetSuite administrator, but you should have strong experience working with CRM and ERP environments and understand how changes to these systems impact business processes, integrations, data, and downstream teams. You will partner closely with teams across Finance, Sales, Revenue Operations, Billing, Customer Support, and Operations to understand business needs, evaluate system requests, and determine the right technology solution.

We are looking for a hands-on Business Systems & Technology Manager to lead day-to-day technology for our team

This Jobot Job is hosted by: Holly Leahy
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $100,000 - $110,000 per year

A bit about us:

We are looking for a Business Systems & Technology Manager to own how technology supports and improves business operations across the organization, with particular emphasis on Salesforce and NetSuite.

This role sits at the intersection of business operations, enterprise applications, and technology. You will partner closely with teams across Finance, Sales, Revenue Operations, Billing, Customer Support, and Operations to understand business needs, evaluate system requests, and determine the right technology solution.

A major focus of the role will be overseeing Salesforce and NetSuite through the specialists who administer those platforms. You do not need to be the day-to-day Salesforce or NetSuite administrator, but you should have strong experience working with CRM and ERP environments and understand how changes to these systems impact business processes, integrations, data, and downstream teams.

We are looking for someone who asks why a change is needed before deciding how to build it. You should be comfortable evaluating requests based on business impact, cost, complexity, and ROI — including recommending against or deferring changes that do not justify the investment.
What You'll Do

Business Systems & Enterprise Applications

Oversee Salesforce and NetSuite and partner with the administrators responsible for each platform
Serve as a primary point of connection between business stakeholders and technical/system resources
Own the intake, evaluation, prioritization, and delivery process for business systems requests
Gather requirements and identify the underlying business problem before recommending a technology solution
Evaluate whether needs should be addressed through Salesforce, NetSuite, integrations, configuration changes, automation, or another application
Distinguish between straightforward configuration requests and changes that have broader architectural, integration, or downstream implications
Evaluate proposed changes based on business impact, ROI, cost, risk, complexity, and operational value
Build clear recommendations and communicate trade-offs to business and technical leadership
Manage system roadmaps, backlogs, priorities, dependencies, and competing requests
Help maintain reliable data flow and integrations between Salesforce, NetSuite, and other business applications
Lead or support system implementations, migrations, enhancements, and process changes from requirements through production
Drive continuous improvement of business processes through technology

Cross-Functional Business Partnership

Partner closely with Finance, Sales, Revenue Operations, Billing, Operations, and Customer Support
Translate business objectives into system requirements, workflows, and actionable technology initiatives
Facilitate prioritization and trade-off discussions between stakeholders
Manage change readiness, communication, documentation, and adoption surrounding system changes
Monitor system and process issues to identify trends, root causes, and opportunities for improvement

Technology, Vendor & Governance

Manage technology vendors, contracts, renewals, licensing, and software utilization
Evaluate new technology and determine whether existing platforms can solve the business need before introducing additional tools
Support AI governance and identify opportunities to improve business operations through AI and automation
Support SOC 2 and ISO 27001/27701 compliance initiatives
Maintain clear documentation around system decisions, risks, issues, processes, and controls

IT Operations

This position will also provide oversight of the company's U.S. IT environment. While business systems will be a significant focus of the role, you should be comfortable stepping in when an escalated technical issue requires additional support.

Oversee onboarding, offboarding, user access, licensing, and permissions
Serve as an escalation point above AI-assisted Tier 1 support
Provide oversight of Google Workspace, identity/SSO, endpoint security, and Mac/Windows environments
Help improve IT workflows, runbooks, and support automation
Partner with regional IT teams supporting employees outside the U.S.

Why join us?

$100,000–$110,000 base salary
Fully remote position
75% employer-paid medical, dental, vision, disability, and life insurance premiums
Multiple HMO and PPO medical options
401(k) with 3% company match
Paid time off
Paid sick time
FSA, short-term disability, long-term disability, and voluntary benefit options
Partial gym membership reimbursement
Partial pet insurance reimbursement
Professional development and career growth opportunities
Company gatherings and team events

Job Details

What We're Looking For

4+ years of experience in business systems, enterprise applications, business technology, systems/product management, or a related function
Experience working with Salesforce and NetSuite, ideally in environments where the platforms support multiple business functions
Strong understanding of CRM and ERP business processes, integrations, dependencies, and data flow
Experience gathering requirements and translating business needs into system or process solutions
Experience owning or contributing to systems intake, prioritization, roadmaps, backlogs, or change governance
Demonstrated ability to evaluate system requests based on business impact, ROI, cost, risk, and complexity
Experience partnering with teams such as Finance, Sales, Revenue Operations, Billing, Customer Support, or Operations
Experience managing cross-functional system implementations, migrations, integrations, or major enhancements
Ability to communicate technical constraints, recommendations, and trade-offs clearly to business stakeholders and leadership
Strong project and stakeholder-management skills
Experience operating in a cloud-first/SaaS environment

Nice to Have

Experience managing Salesforce and/or NetSuite administrators or development resources
Experience with Salesforce-to-NetSuite integrations
Familiarity with middleware/iPaaS platforms such as Celigo
Experience with quote-to-cash, order-to-cash, billing, revenue operations, or finance systems
Google Workspace and identity/SSO experience
Experience using AI for business-process automation or internal applications
SOC 2, ISO 27001, or similar compliance experience
Experience with Jira, Confluence, or similar systems for intake, prioritization, and delivery
PMP, Agile/Scrum, Lean Six Sigma, or similar process/project-management experience

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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