Business Systems Quality Assurance Manager

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and i This is professional services work of a managerial nature that directs and oversees activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services' Systems Operations Division.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
.

Department of Administrative Services

Maine Revenue Services

Opening Date: October 28, 2026

Closing Date: November 12, 2026

Grade/ Admin Unit: 28/Supervisory

Job Class Code: 0386

Salary: $66,560.00 - $94,515.20 Annually

Position Number: 016303827

Location: Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

This is professional services work of a managerial nature that directs and oversees activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services' Systems Operations Division. The primary responsibilities of this position will be to provide managerial oversight to a team of configuration members as well as complete required system configuration when necessary. The position will work collaboratively with and facilitate timely communication with configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to discuss problems, correct plans, and implement organizational solutions.

Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

REPRESENTATIVE TASKS:

• Oversees and manages the work of a team of configuration members, including providing training and completing performance management functions.
• Oversees the development and integration of performance measures into MRS business processes, and tests system improvements in order to administer and monitor system changes.
• Maintains quality control standards, business definitions, procedures, controls, operational needs, and resource priorities in order to maintain system operational requirements.
• Collaborates with MRS Production Support management in the development of business plans, quality controls, and complex documents in order to ensure proper delivery of program services and product deliverables.
• Oversees the configuration team's analysis, development, and testing of MRS systems. Ensures the validation of systems and application changes in order to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
• Collaborates with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.
  

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: (These are required to successfully perform the work assigned).

• Knowledge of principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, risk assessment, and risk mitigation principles and methods.
• Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
• Knowledge of computerized applications used in accounting systems.
• Knowledge of organizational procedures, workflow, and functions.
• Knowledge of staff training and development techniques.
• Ability to develop evaluation and monitoring systems.
• Ability to design, implement, and direct multiple projects.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to develop and instill a variety of best practices.
• Ability to establish and maintain effective working relationships.
• Ability to manage multiple complex, diverse, and concurrent activities.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to assess, identify, and respond to employee training needs.
• Ability to write technical reports and documents.
  

MINIMUM QUALIFICATIONS:

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and i