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Business Systems Quality Assurance Analyst

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$49,275.20–$69,139.20
SKILLS
Analysis Skills, Business Practices, Business Processes, Business Solutions, Change Management, Cloud Applications, Continuous Improvement, Develop Methodologies, Disbursements, Document Change Management, Document Management, Documentation Standards, Federal Laws and Regulations, Information Technology & Information Systems, Insurance, Office Management, Performance Management, Process Improvement, Project/Program Coordination, Project/Program Management, Quality Assurance, Quality Assurance Methodology, Quality Control, Quality Metrics, Reporting Skills, Requirements Management, Risk Analysis, Schedule Development, Scripting (Scripting Languages), Service Delivery, State Laws and Regulations, Support Documentation, System Test, Systems Administration/Management, Systems Analysis, Systems Maintenance, Test Plan/Schedule, Test Scripts, Test Strategy, Testing, Unemployment Benefits, Willing to Travel
LOCATION
Augusta, Maine
POSTED
3 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Labor - Bureau of Unemployment Compensation
Job Class Code: 0380
Grade: 23 (Professional/Technical)
Salary: $49,275.20 - $69,139.20 - Annually
Location: Augusta, ME
Opening Date: June 09, 2026
Closing Date: June 24, 2026
  • Does the prospect of working with a diverse, self-motivated team excite you?
  • Would you enjoy collaborating with colleagues committed to improving program performance and delivering quality services?
  • Are you seeking a position where the work you perform makes a critical difference in the lives of others?
  • If your answer is 'yes', then we want to talk to you about the possibility of joining our team!

We have a vacancy for a Business Systems Quality Assurance Analyst on our ReEmployME application team. This is a permanent position based out of the Augusta office with a hybrid remote work schedule option. Statewide and (some) nationwide travel may be required to

meet with team members, colleagues, and other partners. This position will indirectly oversee both in-office and remote-working testing resources.

Prior knowledge in Unemployment Insurance is preferred but not required.

Primary responsibilities include:

Work in the analysis and design of quality assurance testing related to business procedures for complex processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include leading or participating requirements in gathering, coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements, protocols, and controls; serving as lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining business systems to support continuous improvement. Work is performed under limited supervision.

This position will provide support for the Unemployment Insurance ReEmployME system. The ReEmployME system is a cloud-based application used in the determination of eligibility of Unemployment Insurance, disbursement of unemployment benefits and determination of employer tax liability, employer unemployment insurance tax rates and employer contributions.

The position will report to a Labor Program Specialist and a Business Systems Manager. The work will include interaction with staff and managers from the Office of Information Technology, bureau staff, ReEmployUSA vendor support and development teams.

*Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.*

Primary Tasks
  • Assists in coordinating system and leading testing activities to validate the integrity of the system and document quality control standards are maintained throughout systems and processes and meets business standards and practices. This includes performing system testing.
  • Recommends changes to business quality controls, and complex documents to support proper delivery of program services and product deliverables.
  • Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices. Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
  • Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
  • Performs review of test scripts and documented results drafted by others to provide input and to make recommendations for approval.
  • Collects and evaluates pertinent data related to projects to develop reports and recommendations, summarize information, and document change management processes.

Knowledge/skills required
  • Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
  • Knowledge of scientific methodologies requiring interactive testing approaches.
  • Knowledge of applicable state and federal laws, rules, and regulations.
  • Knowledge of current business and management systems, methods, and processes.
  • Knowledge of quality assurance principles, methods, and risk assessment.

About the Company

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State of Maine