Business Systems Q/A Analyst

This position will facilitate timely communications with program managers, vendors, and other stakeholders; assist with various components of projects; complete project-related documentation, recommending business system definitions, processing documentation changes, protocols, and controls; and assist in creating and maintaining updated self-help electronic filing guides for use by the public. A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
.

Maine Revenue Services

Division: Systems Operations Division - Production Support

***Multiple Vacancies***

There are multiple Business Systems Quality Assurance Analyst vacancies currently. Be sure to apply to each one to be considered for all positions.

Opening Date: October 28, 2026

Closing Date: November 12, 2026

Grade / Admin Unit: 23 / Professional/Technical

Job Class Code: 0380
Salary: $51,500.80 - $72,259.20/Annually
Position Number: 016303620

Location: Augusta

Telework: Partial / Hybrid telework, upon management approval, after completion of probation period.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

This position will work as part of the Production Support team in Maine Revenue Services' Systems Operations Division, performing tasks in multiple areas related to project delivery. This position will facilitate timely communications with program managers, vendors, and other stakeholders; assist with various components of projects; complete project-related documentation, recommending business system definitions, processing documentation changes, protocols, and controls; and assist in creating and maintaining updated self-help electronic filing guides for use by the public.

Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

KEY RESPONSIBILITIES:

• Analyzes system data gathered, develops information and documentation, and considers solutions or alternative methods of proceeding in order to recommend organizational and system changes and modifications.
• Creates and maintains self-help electronic filing guides for use by the public.
• Assists with documenting system technical specifications and system user manuals for Maine Revenue Services systems.
• Recommends changes to business quality controls, and complex documents in order to support proper delivery of program services and product deliverables.
• Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
• Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: (These are required to successfully perform the work assigned).

• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, methods, and risk assessment.
• Knowledge of computerized applications used in accounting systems.
• Knowledge of organizational procedures, workflow, and functions.
• Ability to develop evaluation and monitoring systems.
• Ability to participate on or lead a small team.
• Ability to analyze results of testing computer applications.
• Ability to establish and maintain effective working relationships.
• Ability to write technical reports and documents.

MINIMUM QUALIFICATIONS:

A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov

All job candidates applying for Maine Revenue Services' positions will be subject to a tax clearance check. To be