Business Systems Coordinator

The Business Systems Coordinator will support system implementations, user access administration, change management, system documentation, data integrity, user training, reporting, and end-user support while contributing to operational excellence and technology initiatives. Business Systems Support & Ticket Management Monitor, triage, prioritize, and coordinate business systems support tickets and service requests.

Role: Business Systems Coordinator
Location: Aliso Viejo, CA (Onsite)
Pay Rate: $33/hr on W2
Job Type: Contract – 12 Months

Job Summary
We are seeking a Business Systems Coordinator to support the administration, compliance, optimization, and day-to-day operations of enterprise business applications.
The Business Systems Coordinator will support system implementations, user access administration, change management, system documentation, data integrity, user training, reporting, and end-user support while contributing to operational excellence and technology initiatives.

Key Responsibilities
Business Systems Support & Ticket Management

• Monitor, triage, prioritize, and coordinate business systems support tickets and service requests.
• Assign tickets to appropriate IT teams, system administrators, or vendors.
• Track issues through resolution and follow up with stakeholders.
• Escalate critical and aging issues as needed.
• Provide day-to-day support for enterprise business applications.

User Access & Security Administration

• Coordinate user account provisioning, modifications, and deactivations.
• Support periodic user access reviews and certification activities.
• Maintain access approval and security-control documentation.
• Partner with IT, Information Security, and system owners to support compliance requirements.
• Assist with segregation-of-duties reviews and remediation activities.

Change Management & Compliance

• Support established change management processes and documentation requirements.
• Track system changes, approvals, testing evidence, and deployments.
• Assist with audit preparation and compliance activities.
• Maintain audit-ready documentation for system controls and governance.
• Support internal and external audit requests, evidence collection, and remediation tracking.

Systems Implementation & Project Coordination

• Coordinate activities related to system implementations, enhancements, and upgrades.
• Gather and document business requirements with functional stakeholders.
• Coordinate communication between business teams, IT resources, and external vendors.
• Assist with project schedules, action-item tracking, testing, and status reporting.
• Support business readiness, training, and change adoption activities.

User Support & Training

• Serve as a primary point of contact for business systems questions and support requests.
• Troubleshoot application issues and coordinate resolution with technical teams.
• Develop and maintain user guides, SOPs, and training documentation.
• Conduct user training and support new employee onboarding.
• Promote system best practices and user adoption.

Data & Reporting

• Support data validation, reconciliation, and data governance activities.
• Generate operational, compliance, audit, and management reports.
• Support KPI and performance reporting.
• Collaborate with stakeholders to improve data quality and reporting capabilities.

Process Improvement

• Analyze business processes and identify opportunities for automation and optimization.
• Recommend system and process enhancements.
• Support initiatives focused on efficiency, compliance, scalability, and user experience.
• Participate in continuous improvement initiatives across business functions and technology platforms.

Required Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, Finance, Accounting, or related field.
• 3+ years of experience supporting business systems, enterprise applications, IT operations, compliance, project coordination, or related functions.
• Strong understanding of enterprise business applications and business processes.
• Excellent organizational and project coordination skills.
• Strong attention to detail and documentation capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with technical and non-technical stakeholders.
• Proficiency with Microsoft 365, Excel, PowerPoint, Teams, and SharePoint.

Preferred Qualifications

• Experience supporting ERP, HCM, CRM, or other enterprise applications.
• Experience with user access administration and access governance.
• Experience with change management and IT controls.
• Experience supporting internal/external audits and compliance activities.
• Experience working in a regulated industry, preferably medical device, pharmaceutical, healthcare, or financial services.
• Experience with SAP S/4HANA, SAP SuccessFactors, Oracle Fusion, or similar enterprise platforms.