Business Systems Analyst Senior - Digital Employee Experience (DEX Ops)

Job Description This job is located in Charlotte, North Carolina. Remote work is considered.

We are expanding our DEX‑Ops (Digital Employee Experience Operations) Team with a highly technical Business Systems Analyst Senior who will serve as our next Digital Platform Developer. This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability.

You'll collaborate with a small, high‑impact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and self‑healing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day - from device performance to workflow automation to intelligent experience insights.

If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you.

Why This Role Matters

Our DEX‑Ops program is driving a multi‑year maturity journey:

Reactive+ Proactive Preventative Strategic

We are building the workflows, automations, remote actions, AI‑driven insights, dashboards, and integrations that enable IT to shift from:

• Fixing tickets Preventing disruption
• Measuring SLAs Measuring productivity & sentiment
• Isolated tools Integrated, data‑driven operations
• Reactive support Proactive & preventative improvement

The Digital Platform Developer is the technical engine behind this evolution - creating the digital assets, automations, and experience insights that power a modern, friction‑free digital workplace.

What You'll Do

Develop and Enhance DEX Platform Capabilities

• Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self‑healing, and proactive device management
• Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams
• Customize platform content such as metrics, campaigns, scores, packages, and experience insights
• Ensure configuration, data consistency, and standardization across the DEX platform

Build Predictive, Proactive, and Preventative Solutions

• Engineer automations that reduce digital friction and resolve issues before employees notice them
• Implement data‑driven workflows that improve device health, performance, and endpoint stability
• Support the shift toward agentic AI, intelligent automation, and self‑healing capabilities

Integrate Data, Systems, and Workflows

• Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
• Build connectors or scripts to integrate log, telemetry, and endpoint data across systems
• Improve visibility into employee experience trends through analytics and dashboards

Support Enterprise DEX Initiatives

• Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high‑impact experience problems to automate or eliminate
• Provide technical enablement and training on platform capabilities
• Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation

Who You'll Work With

You'll be a member of a highly capable, lean DEX‑Ops team composed of:

• A Senior IT Manager of Digital Workplace Services
• A Principal DEX Business Analyst for Digital Workplace Services
• You - the Digital Platform Developer focused on technical building, automation, integrations, and data‑driven improvements

You will also partner closely with:

• Service Desk
• Field Support
• EUC Engineering
• Networking & Infrastructure
• Cybersecurity
• ITSM / ServiceNow teams
• Business sector IT leaders

This role is highly collaborative - developing solutions used across the organization to unlock a better, faster, more intuitive digital workplace.

What Success Looks Like

In your first year, you will help:

• Build automations and Remote Actions that reduce IT ticket volume
• Improve DEX Scores and experience insights across Business Sectors
• Identify and eliminate high‑friction employee experience issues
• Establish preventative monitoring and self‑healing capabilities
• Strengthen integrations between Nexthink, ServiceNow, and other systems
• Contribute to the enterprise DEX Scorecard and proactive IT strategy

Longer term:

• You will help evolve the organization to a Strategic DEX maturity where IT becomes a key business value partner, not a cost center.

#LI-KK1

#LI-REMOTERequired Education, Experience, & Skills Bachelor''s Degree and 4 years work expereince or equivalent experience

Technical Expertise

• Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)
• Proficiency with Windows internals, command‑line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics
• Experience with SQL or similar query languages - ability to learn/translate into Nexthink's NQL
• Experience integrating data and automating processes across enterprise systems
• Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration
• Demonstrated experience developing technical workflows and automation solutions

Analytics & Insights

• Strong analytical, troubleshooting, and endpoint diagnostic skills
• Ability to work with large telemetry datasets
• Build dashboards and reports using Power BI, Excel, or similar tools
• Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment

Collaboration & Delivery

• Ability to translate experience issues or support-team needs into technical solutions
• Comfortable working independently in a fast‑moving, evolving environment
• Strong documentation habits and familiarity with SDLC or sprint‑based deliveryPreferred Education, Experience, & Skills • Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)
• Experience with UX, UI, or DEX principles
• Experience with Experience Level Agreements (XLAs)
• Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
• AI/agentic automation experience, LLM‑powered workflows, or predictive modeling concepts
• Background in endpoint engineering, system administration, or automation engineering

Pay Information

Full-Time Salary Range: $88189 - $149922

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.