Business Systems Analyst / Scrum Master :: Washington, DC (Remote)

Business Systems Analyst / Scrum Master

Location: Washington, DC (Remote)
Duration: 12 months

Key Responsibilities:

• Lead stakeholder sessions to define objectives, scope, and requirements; translate needs into user stories with clear acceptance criteria.
• Manage backlog health: prioritize work, manage scope, drive refinement, and ensure stories are actionable for engineering and test teams.
• Facilitate Agile ceremonies as Scrum Master, improve team throughput, remove blockers, and coach on Agile best practices.
• Plan and direct day-to-day work execution in partnership with technical leads; ensure developers have sufficient "ready" work.
• Represent the delivery team in cross-functional planning and communicate status, decisions, and tradeoffs.
• Coordinate inputs for ROM estimates and document assumptions, constraints, risks, and dependencies.
• Partner with engineering, architecture, security, and operations to ensure solutions are feasible and aligned with expectations.
• Support release and deployment activities and provide post-release defect triage support.
• Coordinate during critical incidents, track actions, and ensure corrective actions are prioritized.
• Identify opportunities to simplify processes, reduce delivery risk, and improve quality and performance.
• Promote AI/ML and automation opportunities to enhance analysis and delivery workflow efficiency.

Required Skills:

• 5 years of experience in a similar role supporting technology delivery.
• Strong ability to translate complex needs into high-quality Agile artifacts.
• Proven Scrum Master capability: facilitation, conflict resolution, and continuous improvement.
• Strong systems-thinking and "end-to-end" mindset.
• Technical fluency with modern delivery practices and concepts.
• Practical understanding of AI/ML and its application in IT project management.
• Experience with Agile lifecycle/work management tools and ticketing/ITSM tools.
• Strong communication skills: able to write clearly and lead cross-functional discussions.
• Strong analytical and organizational skills.
• Proficiency with common productivity tools for executive-ready communication and planning.

Preferred Skills:

• Scrum certification and/or scaled Agile experience.
• Experience supporting production releases and incident response in high-availability environments.
• Experience incorporating security, privacy, and performance requirements into delivery artifacts.