Business Systems Analyst

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Title : Services CPQ Sr Business Systems Analyst

Pay Rate: $100/hr

Duration: 6 Months

Location: Hybrid, Santa Clara, CA office - 3 days in office

Job Description

Services CPQ BSA · Hybrid (3 days onsite/week) · Full-time · Senior Level This is a high-impact opportunity to shape how client quotes, sells, and delivers services at scale. As a Senior Business Systems Analyst, you will be the strategic business architect driving the transformation of our CPQ platform across Professional Services and Support portfolios. In this high-impact role, you will take true ownership of the end-to-end quote-to-cash lifecycle, bridging technical architecture and strategic vision. Partnering directly with senior leaders across Customer Experience, Sales, Finance, and IT, you will solve complex business challenges, design scalable systems, and directly fuel Client's growth journey.

About the Role

You will be directly accountable for how Customer Experience and Services offerings are scoped, configured, priced, and quoted within the CPQ platform. Partnering directly with Customer Experience, Advanced Services, Sales, Deal Desk, Finance, and IT, you will translate complex requests into streamlined workflows and application requirements while maintaining high standards for scope management, data integrity, and system design.

Key Responsibilities

Services Scoping, Configuration & Quoting (Primary Focus)

Accountable for process and workflow design and application requirements for how Services are discovered, scoped, configured, and quoted in the CPQ platform

Lead workflow, application, and data requirements to enable new services across the end-to-end quote-to-cash process in collaboration with Portfolio, SKU Operations, and IT.

Translate NSI/service-brief outputs into CPQ configuration (catalog placement, approval thresholds, Zuora billing/subscription setup) so new services are launched and are transactable from quote to revenue recognition.

Participate in the intake process for new service SKUs so Services Ops, Finance, and Delivery have visibility into how each service is scoped, priced, approved, and billed.

Partner with IT to enable CPQ platform Services solution framework to enable data and config-driven onboarding of new/updated services rather than custom development.

Billing & Order Management (Secondary Focus)

Support requirements and future-state workflow design across CPQ, Zuora Billing,

ServiceNow SOM, and ServiceNow CRM.

Conduct As-Is/To-Be analysis and validate cross-system logic across pricing, discount/approval workflows, order management, subscription creation, and billing accuracy.

Partner with IT to validate builds against approved designs and lead UAT planning, execution, and defect triage.

Business Partnership & Program Management

Act as a trusted advisor to Customer Experience, Advanced Services, Sales, and Finance leadership, evaluating requests for revenue, margin, and compliance impact - not just technical feasibility.

Advocate for best practices and system scalability by constructively evaluating requests with stakeholders and IT, offering alternative solutions when risks arise.

Manage competing priorities across a multi-workstream transformation program; maintain process maps, decision logs, and requirements traceability.

Review IT epics and user stories to ensure they enable related business requirements

Qualifications

5-7+ years as a senior BSA, functional consultant, or transformation lead, with direct experience scoping, pricing, or quoting Professional/Advanced Services and subscription models in a CPQ platform.

Experience implementing Zuora Billing (subscriptions, invoicing, revenue/billing reconciliation) and ServiceNow SOM/CRM preferred.

Professional services background preferred - direct experience scoping, pricing, or delivering services gives critical context for configuring them accurately in CPQ.

Strong business acumen and demonstrated ability to collaborate with and influence stakeholders across business and IT functions.

Experience in large-scale, strategic transformation programs, with strong documentation (Lucidchart/Visio/Miro) and facilitation skills; familiarity with Agile/Jira.

Bachelor's degree in Business, Information Systems, Finance, or related field preferred - or equivalent experience.

Preferred Skills

Professional Services delivery, pricing, quoting or operations background (e.g., SOWs, service cost/margin models).

Salesforce CPQ, Zuora, or ServiceNow certifications.

Experience integrating CPQ/Billing/ServiceNow with downstream ERP, subscription management, or revenue recognition systems; global rollout experience.

Core Competencies

Services Domain Expertise - Understands how Services are scoped and delivered well enough to configure them accurately in CPQ.

Business Acumen & Collaboration - Evaluates capabilities against strategy and effectively influences stakeholders to ensure alignment on key business outcomes.

Strategic & Systems Thinking - Anchors decisions to the program's long-term direction and translates complexity into structured requirements.

Documentation & Accountability - Produces reliable artifacts and surface risks early.

Why Work With Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

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