Business Systems Analyst (Salesforce)

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Gather and document Salesforce business requirements related to objects, fields, relationships, page layouts, record types, business rules, workflows, reports, dashboards, and user experience.

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a Business Systems Analyst (Salesforce) to join our Technology Solutions team and support the development of an application solution built around global content and entertainment. This role will document business requirements for an existing suite of applications that will be integrated into a unified solution on a modern application stack, including Salesforce applications and Salesforce Lightning Experience/UI. The IT BA/BSA will analyze business processes, translate stakeholder needs into Salesforce functional requirements, and partner with Product, Engineering, Salesforce Administrators, Developers, and Solution Architects to deliver scalable solutions. The position is hybrid in the Los Angeles area, requiring onsite work four days per week, Monday through Thursday, during standard Pacific Time hours.

Location & Work Type
Location: Los Angeles area
Work Type: Hybrid

Key Responsibilities

• Interview business stakeholders and business users to document business requirements and translate them into functional specifications.
• Analyze current-state and future-state business processes and identify opportunities for process improvement, automation, and Salesforce optimization.
• Gather and document Salesforce business requirements related to objects, fields, relationships, page layouts, record types, business rules, workflows, reports, dashboards, and user experience.
• Work closely with product and engineering teams to ensure requirements are accurately interpreted.
• Partner with Salesforce Administrators, Developers, Architects, and integration teams to translate business requirements into scalable Salesforce solutions.
• Write epics and user stories around system requirements that need to be built in the future solution.
• Define acceptance criterion within user stories to ensure specifications are met and are aligned with business goals.
• Document Salesforce configuration and functional requirements, including validation rules, flows, approval processes, notifications, assignment rules, and Lightning UI requirements.
• Define requirements for Salesforce Lightning Experience, including page layouts, Lightning record pages, dynamic forms, navigation, related lists, components, and user workflows.
• Document integration requirements between Salesforce and other enterprise applications, including data exchanges, APIs, middleware, inbound and outbound interfaces, error handling, and system dependencies.
• Create data mappings and document Salesforce data models, object relationships, field definitions, data quality rules, and reporting requirements.
• Act proactively to set up meetings and document requirements in an accelerated fashion.
• Create wireframes and workflows as required to define system and business needs.
• Conduct user acceptance testing (UAT) to validate built solutions meet business needs and specifications.
• Develop UAT scenarios, test scripts, test data, expected results, and traceability between requirements and Salesforce functionality.
• Support Salesforce release planning, backlog refinement, sprint reviews, demos, defect triage, and post-release validation.
• Provide hands-on functional support and serve as an escalation point for issues related to report accuracy and proper system communications.
• Troubleshoot and analyze Salesforce application issues, including data, configuration, security, reporting, integration, and user-experience concerns.
• Utilize Agile development methodologies and tools like Jira to manage user stories and project tasks.
• Build and maintain strong relationships with IT teams and stakeholders to facilitate effective project delivery.
• Stay updated on industry trends and emerging technologies to drive innovation and continuous improvement.
• Support Salesforce governance by helping maintain documentation, business process standards, data definitions, and solution design decisions.

Qualifications
Required:

• Minimum 5 years of experience in information technology (IT) business analysis or business systems analysis, with a focus on documenting requirements and functional specifications.
• Experience working as a Business Systems Analyst supporting Salesforce applications, implementations, enhancements, integrations, or production support.
• Experience gathering and documenting business requirements for Salesforce applications and translating them into functional specifications.
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