Business Systems Analyst II - ERP

SCOPE OF WORK:

This position provides technical support for the products, systems, applications, and infrastructure that support the Enterprise Resource Planning (ERP) environment for the Community College System of New Hampshire (CCSNH). The work includes some support for ERP-related servers and operating system components, job scheduling, secure file transfer, integrations, monitoring, troubleshooting, vendor coordination, and related production operations. Coding, scripting, automation, and related technical development are included when necessary to support, maintain, troubleshoot, monitor, or improve ERP operations and the infrastructure on which the ERP functions. This position reports to the CIO (Chief Information Officer) in the System Office. This position is primarily assigned to one college but provides remote and occasional onsite support services to other colleges in the CCSNH system.

ACCOUNTABILITIES:

• Provide technical support for the ERP environment and the products, systems, applications, and infrastructure that support ERP operations at CCSNH.
• Support ERP-related servers, operating system components, production services, job scheduling, secure file transfer, integrations, monitoring, troubleshooting, and related operational processes.
• Maintain, monitor, troubleshoot, and support ERP-related infrastructure to help ensure system availability, stability, performance, and reliability.
• Support job scheduling and batch processing tools used in the ERPr environment.
• Support secure file transfer, data exchange, and integration processes used by ERP-related systems and third-party applications.
• Develop, modify, maintain, and troubleshoot scripts, automation, code, and technical utilities necessary to support ERP operations, monitoring, integrations, file transfers, troubleshooting, job scheduling, and system administration tasks.
• Coordinate with vendors, technical teams, functional offices, ERP programmers, help desk staff, and authorized users to resolve ERP-related support issues.
• Research, evaluate, and recommend technical options related to ERP products, supporting infrastructure, tools, upgrades, and operational improvements.
• Document technical procedures, support processes, troubleshooting steps, and operational practices related to ERP products, job scheduling, integrations, monitoring, and related infrastructure support.
• Perform other related technical support activities necessary to maintain, stabilize, troubleshoot, or improve the ERP environment and the infrastructure on which it depends.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from a recognized college or university with major study in information technology or a related degree field with at least fifteen (15) credit hours in the field of information technology. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Four (3) years' experience in the field of information technology as an IT technician or programmer. Each additional year of approved work experience may be substituted for one year of required formal education.

Education: Associate’s degree from a recognized college or university with major study in information technology or a related degree field with at least fifteen (15) credit hours in the field of information technology. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Four (5) years' experience in the field of information technology as an IT technician or programmer. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Valid driver’s license or access to statewide transportation.

Special Qualifications: Must have experience supporting ERP and other software applications, technical workflows, integrations. Must have experience developing, modifying, troubleshooting, and maintaining scripts, automation, code, or technical utilities used to support software operations, monitoring, reporting support, data exchange, and process improvement. Experience troubleshooting application issues, coordinating with vendors and technical teams, documenting support procedures, and assisting users with software-related operational issues is required.

RECOMMENDED WORK TRAITS: Knowledge of software programming languages Knowledge of communication hardware and software developments. Knowledge of principles of effective supervision and administration. Ability to establish and maintain effective working relationships with teammates. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the CCSNH.

The job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed, provided such duties are characteristic of that classification.