Description: 2nd Shift: 11am -8pm CST (Onsite)
Key Responsibilities
Warehouse Systems & WMS Support
• Provide functional and operational support for RedPrairie WMS, including configuration, troubleshooting, and transaction monitoring.
• Configure system parameters and specifications to support warehouse processes and operational requirements (receiving, picking, shipping, inventory, returns).
• Revise and enhance existing WMS configurations and system logic to improve efficiency, accuracy, and system performance.
• Perform system testing and validation related to fixes, enhancements, and configuration changes; document results as required.
• Analyze system issues impacting warehouse execution and provide timely resolution to minimize operational downtime.
Operations & Process Enablement
• Partner closely with warehouse operations teams to understand workflows and ensure system behavior aligns with physical processes.
• Translate operational challenges and user feedback into functional system requirements, enhancements, or defect fixes.
• Support accurate and timely order fulfillment, inventory accuracy, and regulatory compliance through effective system execution.
• Assist with planning and execution of system related activities aligned with production schedules and shifting operational priorities.
Analysis, Reporting & Continuous Improvement
• Analyze data and system outputs to identify trends, systemic issues, and opportunities for process or system improvement.
• Prepare and generate operational and system reports to support decision making.
• Support cross functional process improvement initiatives across distribution centers to drive consistency and best practices.
Training & Knowledge Transfer
• Train warehouse associates and support staff on WMS processes, transactions, and system best practices.
• Develop and maintain basic system documentation, job aids, or process guidance as needed.
• Serve as a site level technical SME and escalation point for WMS and distribution system topics.
Collaboration & Communication
• Maintain effective working relationships with Operations, Customer Service, Planning, Production, IT, and external partners.
• Communicate system priorities, planned changes, and impacts clearly to stakeholders.
• Support alignment and consistent execution across multiple distribution centers where applicable.
Minimum Requirements
• High School Diploma or equivalent.
• Ability to fluently read, write, and communicate in English.
• 2+ years of experience supporting warehouse or distribution operations, with direct exposure to WMS driven environments.
• Hands on experience with RedPrairie (JDA) WMS in an operational or system support role.
Preferred / Strongly Desired
• Experience supporting WMS in a high volume distribution center.
• Understanding of end to end warehouse processes (receiving through shipping/returns).
• Experience translating business processes into system behavior or configuration.
• Comfort working under tight timelines and responding to operational escalations.
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