Business Systems Analyst (Fleet Management) :: Washington, DC (Remote)

Consultant FMIS (Business Systems Analyst)

Location: Washington, DC

Duration: 3+ months

Remote

Requirements

• Domain & Business Knowledge
  • Deep understanding of Vehicle Maintenance Systems, Fleet Management workflows, and related business processes.
  • Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces.
  • Experience translating fleet operations requirements into well-defined technical stories and acceptance criteria.
  • Ability to analyze upstream/downstream impacts across ~30 integrated applications and external systems (AssetWorks SAAS).
• Technical & Analytical Skills
  • Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.
  • Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems.
  • Experience validating API behavior, request/response structures, and integration rules.
  • Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
  • Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
  • Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.
• Delivery & Process Skills
  • Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
  • Hands-on experience with project/work management tools, preferably VersionOne.
  • Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred).
  • Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
  • Experience creating process documentation, user guides, SOPs, and support workflows.
• Cross-Team Facilitation
  • Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects.
  • Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
  • Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
  • Comfortable escalating blockers and driving issues to closure across vendors and internal teams.
• Soft Skills
  • Clear and concise communication, including the ability to break down complex topics for non-technical audiences.
  • Highly organized, with the ability to manage multiple workstreams, priorities, and timelines.
  • Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior.
  • Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution.
  • Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders.

Expected Deliverables

• Support the continuing operation and security of FMIS applications
• Work a backlog of high-priority issues
• Support test automation
• Support remediation of security findings
• Support mandatory upgrades
• Refine backlog items
• Write stories
• Create test cases
• Participate in sprint ceremonies
• Manage UAT and CAT testing sessions
• Develop test scenarios
• Track defects
• Create process documentation, user guides, SOPs, and support workflows
• Run working sessions
• Gather requirements
• Conduct impact assessments
• Escalate blockers and drive issues to closure