Business Systems Analyst

Job#: 3046659

Job Description:

Business Systems Analyst

Location: Maryland Heights, Missouri (Onsite), also can sit in Denver CO or Charlotte NC

Position Summary

We are seeking an analytical and intellectually curious Senior Business Systems Analyst to support a portfolio of applications and business capabilities. This is not a traditional project-based Business Analyst role. The successful candidate will become a long-term owner and subject matter expert for a portfolio of applications and business capabilities. The analyst will partner with business stakeholders, operations leaders, product teams, architects, and software engineering teams to identify opportunities, clarify business problems, define requirements, and drive solutions. The ideal candidate thrives in ambiguity, uncovers root business needs through investigation and discovery, and can confidently engage stakeholders ranging from frontline users to senior leadership.

Key Responsibilities

• Lead requirements discovery sessions with business stakeholders.
• Investigate vague or incomplete requests to identify true business needs and underlying process challenges.
• Analyze current-state workflows and define future-state business processes.
• Translate operational challenges into actionable business and system requirements.
• Develop deep expertise in assigned tools and supporting business processes, serving as a trusted advisor.
• Support production issue triage, root cause analysis, and business impact assessments.
• Build strong relationships with leaders, product owners, and executive stakeholders.
• Author user stories, business requirements, acceptance criteria, process flows, and functional specifications.
• Support testing strategy, user acceptance testing, and release readiness activities.

Required Qualifications

• 7+ years of Business Analysis or Business Systems Analysis experience.
• Demonstrated experience eliciting requirements from stakeholders when requirements are not predefined.
• Experience supporting enterprise applications and business processes.
• Proven ability to analyze complex operational workflows and identify improvement opportunities.
• Experience working directly with software engineering, QA, architecture, and product teams.
• Excellent written and verbal communication skills, with strong facilitation and stakeholder management abilities.
• Ability to confidently engage senior leadership.
• Experience working within Agile delivery environments.
• Strong analytical, problem-solving, and critical-thinking skills.

Preferred Qualifications

• Telecommunications, cable, wireless, or field operations experience.
• Experience supporting applications used by field technicians or operational service organizations.
• Experience with mobile applications and technician enablement platforms.
• Experience writing SQL queries and performing data analysis.
• Knowledge of API integrations, application architecture, and system dependencies.
• Familiarity with tools such as Jira, Azure DevOps, or ServiceNow.
• Prior experience in software development, QA, systems engineering, or technical support.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Maryland Heights, MO, US

Job Type:

Date Posted:

August 18, 2026

Pay Range:

$57 - $57 per hour

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