Highlights
Control Services on a department level is responsible for: Processing of all shareholder correction transactions (adjustments) that fit outside of normal processing, Share and Cash Claim processing for external parties, Processing/replacement of FX Draft and FX Wires, the Monitoring of various cash/banking transactions and notifications, and the completion of various reconcilements as well as internal and external regulatory reporting. The Business Analyst role is responsible for the day-to-day delivery of high-quality customer service to internal stakeholders and external partners such as our Banking Partners as well as shareholders and employee share participants, ensuring that the day-to-day resolution of queries are responded to accurately and within agreed timeframes.
Numbers & Facts
| Location | Canton, MA |
| Industry | Financial Services |
| Salary | $75,000–$80,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1978 |
| Website | http://www.computershare.com |
Description
Location: Canton, MA - Louisville, KY (Hybrid)
In this position, you'll be based in our Canton or Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
Control Services is a department within Global Core Operations supporting both Computershare Plans and Transfer Agency businesses in North America. Control Services on a department level is responsible for: Processing of all shareholder correction transactions (adjustments) that fit outside of normal processing, Share and Cash Claim processing for external parties, Processing/replacement of FX Draft and FX Wires, the Monitoring of various cash/banking transactions and notifications, and the completion of various reconcilements as well as internal and external regulatory reporting.
This role operates at a regional level within published delivery guidelines. The guidelines include agreed upon timeframes and quality standards. The role also is expected to work collaboratively across teams within the same department and within GCOO, supporting various activities related to the role.
A role you will love
The Business Analyst role is responsible for the day-to-day delivery of high-quality customer service to internal stakeholders and external partners such as our Banking Partners as well as shareholders and employee share participants, ensuring that the day-to-day resolution of queries are responded to accurately and within agreed timeframes. The Business Analyst will work closely with the Front Office, Product, Risk, Compliance and Control Services employees as well as other relevant internal stakeholders to ensure all activities are done and reviewed to meet strict deadlines and service delivery levels.
Some of your duties will include:
- Partner with CPU's vendor banks as well as internal and external stakeholders for Foreign Currency (FX) rate inquiries, and FX Rate Investigations. Communicate with internal stakeholders and update our operating systems as needed.
- Assists, develop and update of Operational Risk Registers, RCSA and pRCSA workbooks, process mapping, Risk Assessments and Loss Events for all of Control Services
- As an SME of various components of outgoing and incoming dollar transmissions to our banking partners, provide the needed operational support and troubleshooting.
- Liaison within Control Services, other units within GCO, Issuer Services, Product and CTS through the various development phases including the initial submission of Azure Development requests to reduce costs, enhance revenue, maximize efficiencies and increased client and shareholder satisfaction.
- Perform various tasks related to Wire Reject Security Review and Authentications, Wire Reject Security Review Escalations and Payment Approvals.
- Complete data gathering, compile and submit monthly and periodic reports including self-audits.
- Overall High Level of performance
- Acting on reasonable requests for additional tasks to be performed and volunteering for additional tasks when capacity is available.
What will we need from you?
Required:
3+ years of financial industry experience.
Strong logic, critical thinking, communication and teamwork skills.
Desired qualifications:
Knowledge of Computershare's operations and systems.
Experience in relation to share registry.
Bachelor's Degree or equivalent.
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $75k - $80k/yr. This base pay range is specific to Canton, MA and may not be applicable to other locations.
A company to be proud of
We''re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About Company
Computershare (ASX: CPU) is the world's largest stock transfer agent that has pioneered many of the securities industry's innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.
Today, we offer a comprehensive range of professional services including stock transfer, employee equity plans, investor relations, corporate governance and other business solutions.
AT COMPUTERSHARE, IT'S MORE THAN A JOB
At Computershare, we don't just offer jobs, we offer careers. From a learning and development program that gives team members the chance to learn from the industry's best, to a casual working environment, a total benefits package and tuition reimbursement, we know that looking after our people ensures success for them, for us and for our clients.
TOP 5 REASONS TO WORK HERE
Employees shared their top reasons for you to consider joining our team.
#1 Be Part of a Dynamic Team
It’s the Computershare way to work hard and have fun with our teammates.
#2 Be A Change Agent for Good
We're proud of the ways that we save energy, reduce waste and encourage each other to give to those in need where they need it most through our sustainability and community support programs.
#3 Be Well Taken Care Of
We have great options for affordable medical benefits with wellness credits that promote a healthy lifestyle and earn you discounts, plus tuition reimbursement to promote ongoing education.
#4 Be A Driving Force
New thinking and great ideas are vital to our culture of growth. You have the support to be a driving force for change.
#5 Be Career Minded
There are lots of ways to build a career here. Just raise your hand and ask.
So, if you’re ready to roll up your sleeves with our 15,000 employees, we look forward to having you.
Visit us at www.computershare.com/mycareer. Your career is waiting.