Business Systems Analyst

Location: Buffalo, NY (Seneca One) - Hybrid (4 Days Onsite / 1 Day Remote)



Project Overview
The team is looking to add a Business Systems Analyst to support ongoing project initiatives and help manage increasing workload across engineering and access management functions.
Will work closely with engineering teams, governance groups, and control stakeholders to assist with requirements gathering, documentation, process improvements, change management, and project coordination. The environment is highly collaborative and requires someone who can quickly understand business processes, system workflows, and technical dependencies.
The manager is seeking a motivated professional who can operate independently, take ownership of assigned deliverables, and provide support across multiple initiatives with minimal supervision.

Candidate should demonstrate:
• Strong Business Systems Analysis experience. Manager emphasized that this is not an entry-level opportunity but is open to candidates with 2+ years of relevant experience. Focus is on the quality of work.
• Ability to gather and document requirements effectively
• Experience supporting projects throughout the SDLC lifecycle
• Strong documentation and change management skills
• Ability to work closely with engineering and technical teams
• Understanding of system workflows, integrations, and data movement
• Strong communication and stakeholder management skills
• Self-starter mentality with the ability to work independently
• High attention to detail and quality deliverables

Technical Skills:
Identity & Access Management
• Identity Lifecycle Management concepts
• Access Management processes
• Access Governance exposure
• Workforce Access Management environment

Systems & Data
• Understanding of system interfaces and data flows
• Database-driven applications and workflows
• System integrations and process automation

Database Technologies
• SQL Server (preferred)
• PostgreSQL/ Cassandra/ MongoDB

Tools
• ServiceNow
• Jira/Miro
• PowerPoint
• Documentation/Repository Management Tools

Preferred Background
Nice to Have
• Identity & Access Management (IAM) experience
• SailPoint IIQ exposure
• Active Directory knowledge
• Microsoft Entra ID (Azure AD) experience
• Database project experience
• Workflow automation exposure
• Banking or Financial Services experience (not required)

Ideal Candidate Profile
2+ years of experience , Business Systems Analysis experience supporting technical initiatives
Understanding of Identity Lifecycle and Access Management concepts
Strong documentation, requirements gathering, and SDLC experience
Experience working directly with engineers and technical stakeholders
Knowledge of system integrations, workflows, and data flows
Exposure to SQL Server or other database technologies
Strong communication and organizational skills
Ability to manage work independently with minimal oversight
Comfortable working onsite 4 days per week in Buffalo, NY

Team Environment
Work closely with:
• Engineering teams supporting access-related initiatives
• Governance and Controls groups
• Business stakeholders and project teams



Skill Set 1: Understanding of Identity lifecycle concepts
Skill Set 2: Understanding System interfaces and data flows
Skill Set 3: Familiarity with Sailpoint IIQ, Active Directory, Entra ID, Databases and data models

OVERVIEW:
Responsible for facilitating moderately complex to complex projects from proposal through post implementation.. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Responsible for various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT).

PRIMARY RESPONSIBILITIES:
Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation.
Serve as functional lead on moderately complex projects for assigned application(s). Schedule and facilitate project team meetings as applicable.
Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver functional specifications.
Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements.
Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines and project phases.
Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers.
Work with vendor to gain thorough understanding of project functionality and provide insight on implementation.
May act as Test Coordinator for large project initiatives involving multiple applications.
Participate in and document data mapping for integration of systems, conversion, and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project.
Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.
Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required.
Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeframe and financials.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED:
Combined minimum of 5 years; higher education and/or operational/business analytics experience.
Strong verbal and written communication skills.
Strong organizational skills.
Strong time management skills.
Strong lateral thinking skills.
Strong problem-solving skills.
Proficiency with personal computers as well as pertinent software packages.
Excellent problem solving skills to assist in issue resolution

EDUCATION AND EXPERIENCE PREFERRED:
Bachelors degree.
Subject matter expert in business with knowledge or experience utilizing application/system being supported.
Capable of working on multiple projects of a moderately complex to complex nature.
Proven understanding of applications supported with a sound good knowledge of interfacing/integrated applications.
Ability to effectively use project management, word processing and spreadsheet applications.
Good understanding of the Bank's application framework.
Familiarity with application development software and hardware platforms.
Ability to understand business supported and its terminology.
Ability to effectively present to all levels of management.
Ability to multitask for various components of moderately complex to complex projects.
Ability to coordinate between applications and business units.
Ability to work in a team environment as well as autonomously.
Ability to recognize project milestones and delivery dates.
Ability to recommend and implement solutions.
Proactive.
Detail-oriented.
Growing understanding of Bank acquisition methodology or relevant conversion experience