Business Support Specialist II

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Job ID

60537

Location

Columbia

Full/Part Time

Full-Time

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Hiring Department

Facility Operations

Job Description

At the University of Missouri, Campus Facilities Operations is dedicated to creating a safe, efficient, and inspiring environment that fosters education, research, and service excellence. Our team manages campus facilities and infrastructure through services including Engineering, Custodial Operations, Maintenance, Construction, Inventory Management, Sustainability, and Project Management, ensuring seamless daily operations. Join us to make a meaningful impact on the university community and help shape the future of Mizzou with a commitment to quality and continuous improvement.

Campus Facilities is seeking a highly motivated, solution-oriented individual for the position of Business Support Specialist II. This position will provide a broad range of essential business and office support for the Campus Facilities Department. Duties and responsibilities associated with this position include:

• Serve as a member of the Columbia campus customer service team, providing support coverage from 7:30 a.m. to 4:00 p.m., Monday through Friday. After-hours and weekend calls are transitioned to an external call center as appropriate.
• Participate in a rotating on-call standby schedule to respond to emergency situations outside of normal business hours.
• Receive, enter, and accurately document work order requests submitted via phone, email, web portal, or radio communications.
• Dispatch maintenance personnel for urgent service requests and assess the appropriate level of urgency by asking targeted, clarifying questions.
• Utilize the University's maintenance management system (WebTMA) to enter, review, update, and correct work orders, ensuring data accuracy and timeliness to support efficient revenue cycle processes. Support all members of the department with reviews to ensure timely completion and revenue generation while keeping accurate time records.
• Research and respond to inquiries received through the customer service email account to provide accurate and timely information to campus customers.
• Become trained in weather event response procedures, including initiating notification calls, maintaining tracking spreadsheets, working mapping tools, creating related work orders, and coordinating all related documentation.
• Assist technicians and staff with technology-related questions, work order issues, dispatch concerns, and system navigation, providing support across departments as needed.
• Demonstrate flexibility and a willingness to learn and adapt to new software systems, tools, and evolving workflows.
• Assist in reviewing, collecting, and verifying data and creating reports.
• Provide support to others with financial duties such as One Card transactions, Expense Reports, billing, purchasing, budgeting, and other functions within the department. Maintain a working knowledge of departmental budgets.
• Perform office and administrative support for the department, prepare communications, make travel arrangements, set up training classes, and make phone calls.
• Must have the ability to work within a CMMS database and utilize Microsoft Office products, especially Excel.
• Effectively navigate stressful client encounters and situations while maintaining a positive and professional demeanor.
• Manage multiple priorities and operate in a fast-paced environment with defined time frames.
• Support the coordination and scheduling of staff for standby and volunteer assignments.
• Perform the duties as a Building Coordinator disseminating information to occupants.
• Perform other duties as assigned.

Shift

7:30 a.m. - 4:00 p.m., Monday - Friday; Occasional night and weekend work may be required.

Minimum Qualifications

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Must be proficient in Microsoft Office Suite, with a strong working knowledge of Excel.

A valid driver's license which will allow the legal operation of a motor vehicle in the State of Missouri is required.

Anticipated Hiring Range

Salary Range: $18.50 - $23.00 per hour

Grade: GGS 007

University Title: Business Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.