Business Support III

Design Develop and Facilitate Design learning sessions to meet the requirements of a specified curriculum or to fill in gaps with existing programs; collaborate, as needed, with instructional and graphic designers in the creation of proprietary learning solutions; tailor third party content to ensure the facilitation reflects organizational culture, position, and messaging. Team members in this role also have responsibility for designing and delivering training programs in one or more of the following areas: leadership development, management development, change management, client satisfaction, interpersonal skills, team development, and communication.

Hybrid role
Description:

• As a member of the Enterprise Talent Development team, this role functions as an internal consultant to assess, measure, and enhance the human performance of teams.
• Team members in this role work as experts in their field partnering with HR Business Partners and Business Leaders to optimize or close gaps related to human performance with the intent of accelerating team achievement of objectives and key results.
• With buy-in from the HR Business Partner and Business Leader, the Talent Development Specialist directs the work and designs and implements human performance improvement intervention(s) for a team and evaluates the effectiveness and business impact.
• Team members in this role also have responsibility for designing and delivering training programs in one or more of the following areas: leadership development, management development, change management, client satisfaction, interpersonal skills, team development, and communication.

Essential Functions % TIME

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Design Develop and Facilitate Design learning sessions to meet the requirements of a specified curriculum or to fill in gaps with existing programs; collaborate, as needed, with instructional and graphic designers in the creation of proprietary learning solutions; tailor third party content to ensure the facilitation reflects organizational culture, position, and messaging.
• Develop and maintain relevant content and high quality learning resources to ensure high levels of learnerEngagement and achievement of learning outcomes; Create or curate content into post learning journeys designed toReinforce and Client on the job application.
• Facilitate training programs and classes while engaging, advising, and guiding learners and evaluating theachievement of intended learning outcomes.
• Consult, Analyze and Implement Support the identification of a learning need by analyzing performance and competence data to identify gaps in relation to required proficiency and recommend priorities for learning interventions.
• Conduct team performance and engagement analysis to identify factors inhibiting the team from achievingits desired level of performance and using evidence based information recommend priorities for team human performance interventions.
• Direct the work while designing and implementing a learning and/or human performance improvementintervention for a team and then evaluating its effectiveness and business impact.
• Measure/Evaluate Provide Sr. Leader, HR Business Partners, Business Leaders etc. with end of intervention analysis emphasizing the effectiveness of the intervention and estimated business impacts.
• Create moderately complex documents using a variety of computer applications such as Microsoft Office andAdobe; draft proposals to enhance employee performance and positively impact business results using data driven processes, tools, and techniques leveraging best practice research and methodologies and submits to leadership for approval.
• Build trust with the members of a small sized team by valuing and acting on the perspectives of those who aredifferent from them while also being honest and authentic about their own values, how they like to get workdone, and who they are.
• Develop your own capabilities by participating in assessment and development planning activities as well asformal and informal training and coaching. Develop and maintain an understanding of relevant technology,external regulation and industry best practices through ongoing education, attending conferences, and readingspecialist media.
• Resolve complex inquiries from internal and external customer or suppliers by providing information on policiesor procedures, referring the most complex issues to others

Required Work Experience
5+ years related work experience

Required Education
Related Bachelor’s degree or additional related equivalent work experience

Additional Required Qualifications:

• 1 - 2 years of experience designing and developing learning & performance solutions
• Seasoned knowledge of adult learning theory & principles
• Working knowledge of instructional design principles with ability to demonstrate practical application of principles.
• Working knowledge of Kirkpatrick and Philip's learning evaluation models
• Seasoned written and verbal communication skills which includes demonstrated ability to facilitate training.
• Ability to address requests and/or solve business related issues of medium complexity
• Ability to complete multiple assignments in a compressed time frame
• Ability to work in a fluid environment where business and organizational direction changes occurs frequently
• Demonstrated ability to interpret business related results into actionable items for group growth and development
• Ability to develop and maintain business relationships
• Demonstrated ability to provide feedback to elevate the performance level of a team

Preferred Licenses and Certifications
Enter Licenses/Certifications Licenses/Certification Details Time Frame

• Myers Briggs Certification Certified Facilitator Upon Hire
• DISC Certified Facilitator Upon Hire
• Emotional Intelligence 2.0 Upon Hire
• Strength Finder 2.0 Certification Certified Facilitator 1 Year

Work Environment:

• This position offers a hybrid work arrangement which combines flexibility with in-office engagement.
• Team schedules are determined based on role requirements and business needs.
• Travel to and from our corporate or regional offices may be required.