Business Support II

A&I Avenues is looking for a Case Management Business Support individual to provide support to the Case Management department. The CM Business Support position supports the administrative needs including implementing, maintaining, performing, improving, reporting.  Independently completes various deliverables for Case Managers, Case Management Supervisors, Program Managers, Assistant Directors, Directors, or other stakeholders.  The CM Business Support acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with Case Management team, to assist in effective output and understanding.   Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance.

Essential Duties/Responsibilities

• Maintains solid understanding of the business support needs for Case Management department
• Monitors data and reports outcomes regularly
• Ensures data tracking is complete, accurate, and within regulatory compliance
• Makes sure all tasks/processes are documented using established format (training guides)
• Supports business team cross training efforts, provides back up and shares team workload
• Monitors completion of business support tasks/processes per deliverable timelines
• Designs and maintains spreadsheets, queries, or reports as required for key performance indicators
• Supports with program audits
• May be responsible for completion of state required contract deliverables, as directed by Program Manager.  May be required to submit billable time to state for activities.
• Ensures understanding of relevant policies, practices, and processes
• Fulfills document management activities and supports data integrity efforts in all data systems.
• Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary.
• Various projects or clerical duties, as needed.
• May include sitting at the front desk.

Job Qualifications

Knowledge, Skill, and Ability:

• Effective written and verbal communication skills with individuals and groups at all professional levels.
• Demonstrated organizational and time management skills.
• Ability to work independently and prioritize tasks/goals for self.
• Ability to work effectively with various technology including word processing software, internet based databases, etc.
• Intermediate to advanced knowledge of Excel.
• Demonstrated attention to detail.

• Effective and creative negotiator and problem solver.
• Ability to develop a general, working knowledge of the program in order to evaluate quality.

Training/Education:

High School diploma required.

Experience:

• Experience in field of disabled adults preferred.
• Two years’ experience with Microsoft Office required.

Working Environment/Physical Activities

• Effective with shifting roles, responsibilities, and expectations in a changing environment.
• Ability to work effectively under the pressure of deadlines.

Ability to work autonomously while remote.  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week.  Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.