New!
Off Premise Wine & Spirits Sales Representative - Blueprint Brands - Brooklyn, NY Union Beer Distributors
Lower East Side, NYToday
- $55,000–$65,000 Per Year
Highlights
Job Title: Business Support Center Rep Location: New York,NY 10017 Duration: 6 Months Job Type: Temporary Assignment Work Type: Remote Job Description: Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to client employees focused on First Touch Resolution. Tier 1 Support and Resolution: Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses.
Numbers & Facts
| Location | New York, NY (Remote) |
| Industry | Computer/IT Services |
| Salary | $23.97 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a worldleading cancer treatment and research institution based in Manhattan, New York. Founded in 1884, Our client is now a premier National Cancer Institute designated comprehensive cancer center. Its integrated care model bridges personalized patient treatment with innovative translational research in cancer biology, immunology, cell biology, and more. The institution remains committed to "ending cancer for life" through toptier clinical care, ambitious research programming, and ongoing clinical trials.
Job Title: Business Support Center Rep
Location: New York,NY 10017
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
- Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to client employees focused on First Touch Resolution.
- Develop a working knowledge of general HR programs, policies, procedures, and guidelines supporting the HR function.
- Responsible for issue identification, case management initiation, issue resolution, and when needed, escalation to appropriate Tier 2 support.
Job Responsibilities:
- Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform.
- Provide timely and accurate support through calls, service requests, and case management processes.
- Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes.
- Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations.
Tier 1 Support and Resolution:
- Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses.
- Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base.
- Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.
- Document issues and identify appropriate actions to resolve inquiries.
- Obtain supervisory input to resolve new types of problems.
- Give periodic status reports in written and verbal formats.
- Professionally handle all inbound/outbound inquiries.
- Place out-bound calls to assist with follow-up requirements.
- Problem resolution.
- Provide superior customer service to the employees and managers.
- Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensuring transactions are processed in a consistently accurate and timely manner.
HR Operations and Transaction Support:
- Responsible for day-to-day operational support for key HR business processes and applications related to Recruiting, Employee/Manager Self-service transactions, Absence, Performance Management, Benefits, Payroll, Finance, and Compensation.
- Process Workday transactions for occasional concierge service.
- Perform proactive outbound follow-up communications, as necessary.
- Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.
- Collaborate with HR Business Partners and Managers on low complexity issues.
- Train New HR Resource Center Representatives.
HR Knowledge Base Content:
- Support Development of HR Knowledge base content.
- Stay current on all new & upcoming System functionality; Policy and Procedure, Regulatory and Compliance changes for the purpose of informing business and resource center.
- Partner with HR Business partners and Center of Expertise to understand all new and existing policies.
Projects and Process Improvement:
- Provide continuous feedback to manager about trends, processes, and opportunities for improvement.
- Identify and recommend process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.
- Assist with testing of enhancements to key HR applications and related processes; ensuring system enhancements are thoroughly tested; assess impacts to employees, managers, and/or HR.
Required Skills & Experience:
- Customer Service experience and/or aptitude.
Preferred Skills & Experience:
- Less than two (2) years of experience in a Business Environment.
Required Education:
- HS Diploma/GED.
Preferred Education:
- Associate's Degree or Certified Vocational Training in HR or Communication.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Similar Job Searches
Medical Assistant Jobs in New York, NYMedical Director Jobs in New York, NYClinical Documentation Specialist Jobs in New York, NYPhysician Assistant Jobs in New York, NYClinical Data Manager Jobs in New York, NYClinical Services Manager Jobs in New York, NYMedical Support Specialist Jobs in Hoboken, NJMedical Support Specialist Jobs in Bayonne, NJMedical Support Specialist Jobs in Brooklyn, NYMedical Support Specialist Jobs in Jersey City, NJ
Similar Jobs
- New!
HIRING in Long Island - Off Premise Beer Sales Representative Union Beer Distributors
Westbury, NY4 days ago- $55,000–$65,000 Per Year
- New!
On Premise – Entry Level Sales Representative Union Beer Distributors
Manhattan, NY2 days ago- $55,000–$65,000 Per Year
- New!
Off Premise Beverage Sales Representative Union Beer Distributors
Lower East Side, NY2 days ago- $55,000–$65,000 Per Year
- New!
Off-Premise Chains Sales Representative Union Beer Distributors
Queens, NY2 days ago- $55,000–$65,000 Per Year
Remote Sales Representative HMG Careers
Ridgewood, OH7 days agoRemote