Business Support Assistant - Sleep Disorders Center - Includes Weekend Hours

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Position Summary

At Stony Brook Medicine the Business Support Assistant in our Sleep Disorders Center functions as resource to patients by answering calls, scheduling Sleep Disorders Center intake and follow up physician appointments, as well as scheduling overnight Sleep Disorders testing. The Staff Assistant supports the physician staff members by confirming appointments and managing physician schedules. The Staff Assistant must have excellent communication skills. The Staff Assistant will need a working knowledge of insurance requirements and approval procedures to correctly manage patient appointments.

Duties of a Business Support Assistant in the Sleep Disorders Center may include the following but are not limited to:

• Answer calls to the Sleep Disorder Center.

• Schedule new patient visit, follow-up clinic appointments and telehealth as well as the overnight Sleep Disorders testing for patients per protocols indicated by physician in the EMR.

• Forward patient calls to appropriate Stony Brook departments based on availability.

• Answer patient questions about insurance accepted by the Sleep Disorders Center.

• Confirm overnight testing appointments, check patient's current health and pre-visit testing status via phone using scripted pre-visit questions and explain procedures; schedule patients to ensure beds are filled to capacity.

• Check patient registration and pre-visit medical tests are in place for overnight testing appointments and prepare pre-visit paperwork for clinic and overnight testing.

• Review upcoming overnight testing schedule and assess the insurance authorization schedule.

• Call patients to reschedule appointments if necessary.

• Act as a backup for the front desk staff greeting, arriving and discharging patients. Check in arriving clinic patients via phone using scripted pre-visit questions to insure a minimum number of patients in the lobby. Greet patients at the door, check the arriving patient's temperature and show them into the exam room. Log in any caregivers who accompany patients to their appointments into a database.

• Accept electronic insurance co-pays, enter information into the scheduling system and work with physicians to schedule Sleep Disorders testing and follow-up appointments.

• Share responsibility for answering and monitoring the provider line by returning calls, scheduling appointments, sending medical records and documenting medical record requests.

• Service EMR generated messages for the Sleep Center Clinical Pool.

• Assisting with calling insurance companies to check patients' insurance approval for Sleep Disorders testing.

• Reviewing the H&P from clinic visits and printing requests for authorization based on documented comorbid conditions.

• Faxing requests for insurance authorization and monitoring incoming results.

• Faxing DME scripts to participating DME providers, documenting DME set up information and contacting patients with DME provider information

• Monitoring patient satisfaction, reviewing charts for compliance information, downloading and scanning patient CPAP compliance data into the EMR.

• Provide front desk support and insurance verification for new and follow up patient visits.

• Prepares insurance authorizations for sleep studies and records pertinent notes in Powerchart to ensure patient had valid insurance for sleep study.

• Works with Providers & Office Manager to schedule peer reviews with Physicians.

Qualifications

Required Qualifications:

• Associate''s degree or, in lieu of an Associate's degree, at least 2 years of related medical office experience
• Competence with Microsoft Office
• Excellent customer service and communication skills

Preferred Qualifications:

• Bachelor's Degree

• 2 or more years of related medical office experience

• Excellent computer skills, experience with IDX scheduling and Cerner Power chart software

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine''s Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $45,372 - $58,366 / year.

The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP full-time positions ($4000)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

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