Business Support Analyst
Location: Johnston, RI
Contract: 09/14/2026 03/12/2027
Contract Duration: 6 Months
Schedule: Monday Friday, 8:30 AM 5:00 PM | 40 hours/week
Role Overview
We are looking for a Business Support Analyst to support operations with account maintenance, collections/recovery activities, customer correspondence, and regulatory compliance.
Key Responsibilities
Process, research, categorize, and distribute incoming mail and correspondence.
Review Recovery Letters, Receipts, POA, and Authorization documents for accuracy and compliance.
Perform account maintenance, tagging, and updates based on customer instructions and restrictions.
Ensure all work is completed accurately and within SLA/turnaround requirements.
Maintain accurate records for audit and compliance purposes.
Work with Collections, Compliance, Legal, and Customer Service teams to resolve issues.
Handle confidential customer information appropriately.
Identify opportunities for process improvement and risk reduction.
Support reporting and special projects as needed.
Required Skills
High school diploma or equivalent.
Strong attention to detail and accuracy.
Good verbal and written communication.
Ability to manage multiple priorities and meet deadlines.
Proficiency with Microsoft Office and operational systems.
Ability to work in a fast-paced, regulated environment.
Strong organizational and problem-solving skills.
Preferred Experience
Banking or financial services
Collections or recovery operations
Customer/account servicing
Account maintenance
Regulatory compliance
POA/authorization document review
Quality control
Best-fit background: Banking, financial operations, collections, recovery, customer service, or account maintenance professionals with strong documentation and data-entry accuracy.