Highlights
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. Qualifications: Bachelor's Degree and 0 years of experience in Financial Services or Analytics OR High School Diploma or GED and 4 years of experience in Financial Services or Analytics.
Numbers & Facts
| Location | Raleigh, North Carolina |
| Job Type | Full-time |
| Industry | Banking |
| Company Size | 10,000 employees or more |
| Year Founded | 1898 |
| Website | https://www.firstcitizens.com |
Description
Overview:
This position provides daily operational support regarding business tools, products or applications. Analyzes the performance of assigned tools, products, or applications by tracking usage, issues, data discrepancies, and other key metrics. Gathers information to address associate and client inquiries. Generates reports, status updates, and other documentation as needed to facilitate business goals.
Responsibilities:
- Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation.
- Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking user feedback and identifying opportunities to improve existing processes.
- Documentation - Tracks reporting efforts, user metrics, and known issues. Communicates key insight into business tools, products, or applications through documentation and reporting.
- Product Proficiency - Provides knowledge of subject to wider business unit or users, which may involve creating educational or operational materials.
Bachelor's Degree and 0 years of experience in Financial Services or Analytics OR High School Diploma or GED and 4 years of experience in Financial Services or Analytics
License or Certification Type: null null
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Benefits
Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K, Flexible Spending Accounts, Retirement / Pension Plans, Life Insurance
About Company
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®