Business Specialist (FT) Liberty Street Branch
Springfield, MA
Position: Business Specialist Department: Retail Banking Job Status: Full Time FLSA Status: Exempt Grade: 10 Reports to: Branch Manager Amount of Travel Required:…","html_description":"
Position: Business Specialist
Department: Retail Banking
Job Status: Full Time
FLSA Status: Exempt
Grade: 10
Reports to: Branch Manager
Amount of Travel Required: Some Travel
Positions Supervised: Branch Personnel
POSITION SUMMARY
Primarily responsible for business development in assigned territory with a minimum of 50%-60% of time spent on business development activities. Supports Branch Manager with the leadership and management of branch service, sales, operations as needed.
ESSENTIAL FUNCTIONS
Applies the Westfield Bank Service and Sales Process during customer interactions to acquire, enhance, and service customer relationships.
Builds pipeline of current and future business prospects through market research and business calling activities.
Collaborates with internal and external partners to meet business customers' commercial lending, cash management and merchant service's needs.
Takes small business and home equity loan applications and serves as a liaison between customer and loan processor until loan closes.
Resolves customer inquiries and complaints. Manages the grey areas.
Opens new business and personal accounts, cross sells bank products and services, and performs service transactions including wire transfers, check approvals, and fee waivers and refunds.
Obtains official designations/certifications as required (i.e. notary public, medallion, etc.).
Participates in community and professional organizations.
Drives business deposit and loan growth and meets assigned sales goals.
Assists business customers with deposit, credit, and digital banking products, and general service needs.
Assists Branch Manager with the leadership and management of branch team by:
Creating a team environment focused on producing an exceptional customer experience.
Maintains and supervises general bank security, responds to alarm company/police for off-hours alarm issues, and addresses issues as they arise.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: F (Frequently)
Handling / Fingering: F (Frequently)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: O (Occasionally)
Bend: O (Occasionally)
Lift/Carry
10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
","url":"/job/1032018/business-specialist-ft-liberty-street-branch","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1032018/business-specialist-ft-liberty-street-branch","posted_at":"2026-06-11T11:55:26-04:00","location":"Springfield, MA","location_info":{"country":"US","address":"","city":"Springfield","state":"MA","zipcode":"01115"},"job_code":"1000918","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":false,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"
We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.
I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.
I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.
THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.
I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.
I have read all of the information contained in this candidate profile.
","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"92167.03","currency":"USD"},"min_salary":{"amount":"64046.00","currency":"USD"},"pay_frequency":"annually","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":8330287,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330288,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330289,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330290,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":8330291,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":8330292,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330293,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":8330294,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":true}">
Position: Business Specialist
Department: Retail Banking
Job Status: Full Time
FLSA Status: Exempt
Grade: 10
Reports to: Branch Manager
Amount of Travel Required: Some Travel
Positions Supervised: Branch Personnel
POSITION SUMMARY
Primarily responsible for business development in assigned territory with a minimum of 50%-60% of time spent on business development activities. Supports Branch Manager with the leadership and management of branch service, sales, operations as needed.
ESSENTIAL FUNCTIONS
Applies the Westfield Bank Service and Sales Process during customer interactions to acquire, enhance, and service customer relationships.
Builds pipeline of current and future business prospects through market research and business calling activities.
Collaborates with internal and external partners to meet business customers' commercial lending, cash management and merchant service's needs.
Takes small business and home equity loan applications and serves as a liaison between customer and loan processor until loan closes.
Resolves customer inquiries and complaints. Manages the grey areas.
Opens new business and personal accounts, cross sells bank products and services, and performs service transactions including wire transfers, check approvals, and fee waivers and refunds.
Obtains official designations/certifications as required (i.e. notary public, medallion, etc.).
Participates in community and professional organizations.
Drives business deposit and loan growth and meets assigned sales goals.
Assists business customers with deposit, credit, and digital banking products, and general service needs.
Assists Branch Manager with the leadership and management of branch team by:
Creating a team environment focused on producing an exceptional customer experience.
Maintains and supervises general bank security, responds to alarm company/police for off-hours alarm issues, and addresses issues as they arise.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: F (Frequently)
Handling / Fingering: F (Frequently)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: O (Occasionally)
Bend: O (Occasionally)
Lift/Carry
10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
JOB CODE: 1000918
Position: Business Specialist Department: Retail Banking Job Status: Full Time FLSA Status: Exempt Grade: 10 Reports to: Branch Manager Amount of Travel Required:…","html_description":"
Position: Business Specialist
Department: Retail Banking
Job Status: Full Time
FLSA Status: Exempt
Grade: 10
Reports to: Branch Manager
Amount of Travel Required: Some Travel
Positions Supervised: Branch Personnel
POSITION SUMMARY
Primarily responsible for business development in assigned territory with a minimum of 50%-60% of time spent on business development activities. Supports Branch Manager with the leadership and management of branch service, sales, operations as needed.
ESSENTIAL FUNCTIONS
Applies the Westfield Bank Service and Sales Process during customer interactions to acquire, enhance, and service customer relationships.
Builds pipeline of current and future business prospects through market research and business calling activities.
Collaborates with internal and external partners to meet business customers' commercial lending, cash management and merchant service's needs.
Takes small business and home equity loan applications and serves as a liaison between customer and loan processor until loan closes.
Resolves customer inquiries and complaints. Manages the grey areas.
Opens new business and personal accounts, cross sells bank products and services, and performs service transactions including wire transfers, check approvals, and fee waivers and refunds.
Obtains official designations/certifications as required (i.e. notary public, medallion, etc.).
Participates in community and professional organizations.
Drives business deposit and loan growth and meets assigned sales goals.
Assists business customers with deposit, credit, and digital banking products, and general service needs.
Assists Branch Manager with the leadership and management of branch team by:
Creating a team environment focused on producing an exceptional customer experience.
Maintains and supervises general bank security, responds to alarm company/police for off-hours alarm issues, and addresses issues as they arise.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: F (Frequently)
Handling / Fingering: F (Frequently)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: O (Occasionally)
Bend: O (Occasionally)
Lift/Carry
10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
","url":"/job/1032018/business-specialist-ft-liberty-street-branch","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1032018/business-specialist-ft-liberty-street-branch","posted_at":"2026-06-11T11:55:26-04:00","location":"Springfield, MA","location_info":{"country":"US","address":"","city":"Springfield","state":"MA","zipcode":"01115"},"job_code":"1000918","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":false,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"
We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.
I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.
I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.
THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.
I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.
I have read all of the information contained in this candidate profile.
","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"92167.03","currency":"USD"},"min_salary":{"amount":"64046.00","currency":"USD"},"pay_frequency":"annually","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":8330287,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330288,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330289,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330290,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":8330291,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":8330292,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330293,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":8330294,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}">