The Lead, Business Solutions oversees and provides guidance to the business solutions staff within the workforce development area. This position provides business services to workforce system employers of all sizes and across industries, develops and implements strategies for the effective delivery of services to employers and businesses and is responsible for meeting/exceeding all related performance measures. Will assist the Business Solutions Manager by providing technical assistance to staff as necessary and may assist in the direct supervision of the Business Solutions department in the absence of the Manager. Additionally, the Lead will assist the Manager in the professional development of staff, the development and implementation of action plans to address under performance and the coordination of activities with other departments to meet the goals of the workforce system.
ESSENTIAL FUNCTIONS
- Advises, guides and mentors staff on the delivery of services to customers; may provide technical assistance and training as appropriate on the provision of services and verifies that the data tracking system accurately reflects the department activities.
- Provides staff support and coaching on performance and the effective delivery of services to customers.
- Understands and uses management information systems to collect and analyze information and data and develop appropriate solutions for the effective delivery of services and performance.
- Communicates changes in policy, updates to services, procedures and data entry to staff; develops as necessary a service and data tracking system to ensure the effective provision of services to customers; ensures compliance with data entry procedures; develops action plans to resolve issues and follows up on resolution of action plans.
- Tracks performances measures and provides performance reports to management and staff on an ongoing basis. Reviews performance measures information weekly, biweekly and monthly and develops appropriate actions/solutions to remedy non/under performance.
- Provide feedback to the performance evaluations for all staff under in Business Solutions Unit; develops as appropriate all Performance Improvement Plans, Corrective Action Plans and other plans to meet/exceed workforce system performance measures and goals.
- Continuously evaluates the service delivery system and related procedures through regular monitoring using data and information, initiates the revision of procedures to improve serviced delivery and outcomes and implements solutions to achieve high customer satisfaction.
- In collaboration with workforce partners, coordinates job fairs and related activities; visits employers to promote services, follow up on commitments and seek feedback from all stakeholders to improve services.
- Performs direct outreach and recruitment to fill job orders via phone calls and on-site visits to solicit job postings.
- Responsible for establishing and maintaining strong business relationships with local employers.
- Coordinates and assists in the provision of services to dislocated workers affected by a layoff and/or downsizing with rapid response services.
- Responsible for the recruitment of employers/businesses and the development of agreements such as Work Experience, Subsidized Employment and engages in job development opportunities for customers.
- Upon request, conducts presentations and coordinates events and meetings with community/professional/trade organizations, i.e., chamber of commerce, economic development, manufacturing, etc...
- Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE / SKILLS / ABILITIES
- Knowledge of workforce development, economic development, and project management.
- Knowledge of word processing, spreadsheet, technology and computer skills.
- Able to work with diverse customers with unique needs and communication styles.
- Strong leadership skills, ability to motivate and provide guidance to staff and management.
- Exceptional customer service and interpersonal skills: ability to communicate effectively and interact with all stakeholders; ability to develop solutions.
- Strong knowledge of effective management techniques and practices, including planning, developing and implementing strategies and assessing results.
- Strong analytical skills and ability to interpret data and information; must be organized and detailed in the collection, review and analysis of data and information.
- Ability to facilitate trainings and/or meetings to large groups.
- Ability to plan, implement and evaluate the achievement of goals, objectives and initiatives
- Excellent verbal and written communication skills.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Associates or undergraduate degree strongly preferred.
- One year of related experience preferred.
- Valid driver’s license and proof of insurance with good driving record.
- A Lead of Business Solutions must be able to relocate anywhere in the service delivery area.
- Bilingual in English and Spanish strongly preferred.
ABOUT US
C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
WORK PERKS
- Health Insurance (with no cost options for employee only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 100% Employer Match up to 6% of individual contributions
- Norton LifeLock Identity Theft Protection
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Critical Illness Insurance
- Accident Insurance
- Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications