The Role
ZenBusiness is seeking an experienced Business Service Specialist to join the Registered Agent team. The ideal candidate has industry experience with corporate filing systems, government agency requirements, and a high-volume caseload. The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization.
This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during ofce hours 8 am - 5 pm.
- The office is located on Wade Ave. Raleigh, NC 27605
Responsibilities
- Manage, prepare and fulfill various corporate filings, including Change of Registered Agent filings, Resignation filings, and other filings as assigned.
- Research filing components on various government databases and public record sources, including state-specific compliance requirements, name availability and status queries, and public record document requests.
- Prioritize and manage a high-volume and time-sensitive workflow from submission to completion.
- Assist customers and internal stakeholders with questions regarding product, service, process, and general client concerns.
- Stay updated on product knowledge and take initiative to expand industry knowledge.
Qualifications
- Corporate Filing experience, including legal document preparation and drafting.
- Knowledge of current Secretary/Department of State corporate statutes and filing requirements.
- Experience with Salesforce or other equivalent CRM applications.
- Excellent communication and interpersonal skills.
- Ability to identify urgent fulfillments while staying on top of high-volume customer requests.
- Ability to adapt to ever-changing priorities with a positive and constructive attitude.
- Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem solving and collaboration, process and system optimization, and new products and services launches.
Bonus Qualifications
- Tech Support Experience
- Mac OS knowledge
- Experience with Google File Stream, Docs, Sheets, and Adobe DC