Location: 100% On-Site in our Richmond, VA office
Position Type: Full-Time, Salaried
ExperienceLevel: Mid-Career professional
Compensation: $90K - $120K plus signing bonus
This is a high-responsibility role that typically requires more than 40 hours per week. Our in-office hours are Monday through Friday from 9:00 AM to 6:00 PM.
About the Role:
The Business Services Manager oversees the day-to-day delivery of core business services through a team of junior professionals. This role focuses on people management, operational execution, workflow efficiency, and service quality within a professional services environment.
You will manage a team of over 10 junior team members, ensuring work is completed accurately, on time, and in alignment with internal standards and client expectations. This is a hands-on leadership role requiring strong organizational skills, process discipline, and the ability to coach and develop early-career professionals.
What You’ll Do:
Team Leadership & People Management
- Directly manage, coach, and support a team of 5–10 junior team members
- Conduct regular 1:1s, performance reviews, and goal-setting sessions
- Support onboarding, training, and professional development of team members
- Foster accountability, collaboration, and a high-performance culture
- Act as the first point of escalation for team-level issues
Service Delivery & Operations
- Own day-to-day execution of assigned business services and workflows
- Ensure work is completed accurately, consistently, and within defined timelines
- Manage workload distribution, capacity planning, and task prioritization
- Monitor service quality and ensure adherence to internal processes and standards
- Identify operational risks and proactively address bottlenecks
Process & Continuous Improvement
- Document and refine standard operating procedures (SOPs)
- Identify opportunities to improve efficiency, quality, and scalability
- Partner with leadership to implement process improvements and tooling changes
- Track operational metrics related to productivity, quality, and turnaround time
Cross-Functional Collaboration
- Work closely with account management, client services, and leadership teams
- Communicate status updates, risks, and resourcing needs clearly and proactively
- Support special projects and operational initiatives as needed
What We’re Looking For:
- 3+ years of experience managing teams of 5–10 people
- Prior experience in a professional services environment (consulting, accounting, compliance, legal services, managed services, or similar)
- Relevant background includes experience as a Call Center Manager for B2B products or as an Agency Service Delivery Manager for marketing, software development, or other agency-driven business services
- Demonstrated ability to manage junior or early-career professionals
- Strong operational mindset with attention to detail and process discipline
- Proven ability to meet deadlines and manage competing priorities
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, client-focused environment
Preferred Qualifications
- Experience managing workflow-driven or production-style teams
- Exposure to regulated or process-heavy industries
- Experience implementing or improving operational processes
- Familiarity with performance metrics, SLAs, or service delivery KPIs
Not a fit:
- You’re looking for a strict 9-to-5 schedule with minimal flexibility
- You feel uncomfortable in high-pressure or fast-paced environments
- You prefer not to work in a highly professional, client-facing role
- You’re not excited about being part of a high-growth, in-person startup culture
- You’re looking for a role with minimal expectations beyond basic responsibilities
Benefits:
We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
- 10 days of paid time off (PTO) + Sick Days
- 11 paid federal holidays
- 401(k) with 4% company match
- Monthly healthcare stipend
- Gym membership stipend
- Weekly team lunches and in-office snacks
- Eligible for stock option grants after year 2