Business Relationship Manager

Role: Delivery Manager

Required Skills: ITSM | HP Project and Portfolio Management Center (HP PPM) | ITIL

Experience: 5 - 10 Years

Function: TECHNOLOGY

Apply By: 2026-10-20

Must Have Technical/Functional Skills

• Stakeholder & Relationship Management
• Business Acumen
• Strategic Planning
• Communication & Presentation Skills
• Negotiation & Influencing
• IT Service Management (ITIL)
• Project & Portfolio Management
• Financial Management
• Risk & Governance Management
• Change Management

Roles & Responsibilities

• A Business Relationship Manager (BRM) acts as the strategic link between business units and IT/service delivery teams, ensuring that technology, services, and resources are aligned with business objectives.
• Key Roles & Responsibilities of a Business Relationship Manager

1. Strategic Business Partner

• Develop and maintain strong relationships with business leaders and stakeholders.
• Understand business goals, challenges, and priorities.
• Align IT initiatives and services with business strategies.
• Act as a trusted advisor to business stakeholders.

2. Stakeholder Management

• Serve as the primary point of contact between business and technology teams.
• Manage stakeholder expectations and communication.
• Facilitate regular governance and review meetings.
• Resolve conflicts and drive consensus among stakeholders.

3. Demand & Portfolio Management

• Capture, analyze, and prioritize business requirements.
• Evaluate new business opportunities and requests.
• Maintain a pipeline of initiatives and projects.
• Ensure demand aligns with organizational capacity and budget.

4. Service Performance Management

• Monitor service delivery performance against SLAs and KPIs.
• Review service quality and customer satisfaction levels.
• Identify improvement opportunities and drive corrective actions.
• Ensure business expectations are met consistently.

5. Business Value Realization

• Define and track business benefits of projects and services.
• Measure ROI and value delivered by IT investments.
• Recommend optimization opportunities to improve efficiency.
• Ensure solutions contribute to strategic objectives.

6. Project & Change Support

• Collaborate with PMOs, project managers, and delivery teams.
• Support business case development and project prioritization.
• Facilitate organizational change management activities.
• Ensure smooth adoption of new solutions and processes.

7. Risk & Governance Management

• Identify and manage business risks related to services and projects.
• Ensure compliance with organizational policies and standards.
• Participate in governance boards and steering committees.
• Escalate critical issues and drive risk mitigation plans.

8. Financial & Budget Management

• Assist in budget planning and forecasting.
• Monitor service costs and resource utilization.
• Support chargeback/showback models where applicable.
• Optimize technology investments for maximum business benefit.

9. Continuous Improvement

• Gather feedback from business stakeholders.
• Identify process improvement opportunities.
• Promote innovation and digital transformation initiatives.
• Drive continuous service and operational enhancements.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-KR3

Salary Range-$200,000-$250,000 a year