Role: Business Relationship Manager
Required Skills: Customer Relationship Management
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 13 - 25 Years
Function: TECHNOLOGY
Apply By: 2027-01-01
Role: Business Relationship Manager - Healthcare
Location: Minneapolis, MN
Job Description:
The accountability for the Business Relationship Manager will include Sales growth, New customer acquisition within the account, Customer Satisfaction, and Employee Satisfaction.
- Define the long-term approach/ plan for the account (responsible Lines of Businesses) and execute to the plan with quarterly and monthly KPIs.
- Stakeholder Management - building and managing client relationships at the VP, and CXO level.
- Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
- Work closely with customer-side decision makers for upselling and cross selling all service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.
- Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
- Define and execute the LOB specific marketing plan for building new relationships and elevating the TCS brand.
- Build alliance partnerships relevant to the account (responsible LOB).
- Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
- Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
- Identifying and grooming team members into future leaders within the account and beyond.
- Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
- Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.
Qualifications:
- Experience with rapid growth in accounts and experience in global delivery model.
- Minimum of 9 years of professional experience
- Prior experience of sales, growing an existing account (farming) in a leadership role is a must.
- Experience in Healthcare (preferably Payer), Digital, Data and AI
- Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
- Ability to work with different teams in various service lines and functions, across multiple time zones.
- Ability to manage multi-cultural teams.
- Be based in Minneapolis and willing to travel to different client locations in US.
Salary Range: $110,500 - $171,400
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