Business Relationship Analyst

Business Relationship Analyst

Salary

$47,817.00 - $60,415.00 Annually

Location

Central Campus - Uptown/Elizabeth

Job Type

Full-Time Staff

Job Number

2026-00490

Unit

CO- Enterprise Business Operations

Opening Date

09/16/2026

Closing Date

9/30/2026 11:59 PM Eastern

For part-time/adjunct faculty only:

N/A (not a PT faculty role)

Projected average hours of work per week:

40 (full-time)

• Description
• Benefits
• Questions

General Function

The Business Relationship Analyst supports operational relationship management, service alignment, stakeholder engagement, and continuous improvement efforts across operational divisions.

This role serves as a liaison between operational stakeholders and enterprise operational teams, helping support service delivery coordination, workflow alignment, operational intake processes, and service improvement initiatives. The analyst works closely with Service Management, the Project Management Office (PMO), operational teams, and product or platform teams to help ensure operational needs are understood, documented, communicated, and aligned with institutional priorities and enterprise service management practices.

Duties and Responsibilities

• Collaborates with operational divisions and enterprise operational teams to understand service needs, operational challenges, and improvement opportunities
• Supports stakeholder engagement efforts by facilitating communication, gathering feedback, and documenting operational requirements and priorities
• Assists with operational intake processes, workflow coordination, and service alignment activities
• Helps assess requests and initiatives to ensure alignment with existing service offerings, operational standards, and institutional priorities
• Supports service improvement initiatives by identifying recurring operational challenges, workflow inefficiencies, and service gaps
• Collaborates with Service Management to support service catalog alignment, workflow documentation, and operational consistency efforts
• Assists with gathering and documenting operational requirements, process flows, service impacts, and stakeholder feedback
• Supports reporting and analysis activities related to service delivery, operational performance, stakeholder engagement, and continuous improvement efforts
• Participates in operational readiness, change coordination, and communication efforts related to projects and service initiatives
• Collaborates with the PMO, operational teams, and product/platform teams to support coordinated planning and service delivery efforts
• Helps maintain operational documentation, service information, and stakeholder communication materials
• Supports continuous improvement efforts focused on operational efficiency, customer experience, and institutional alignment
• Performs other duties as assigned

Minimum Requirements and Preferred Qualifications

• Associate degree from an accredited institution in business administration, information systems, communications, organizational development, operations management, or a related field.
• Two years of experience in business relationship support, customer support, service delivery, operational coordination, business analysis, project coordination, or related support functions.
• Demonstrated experience communicating with stakeholders, documenting needs, supporting process coordination, or assisting with service improvement efforts.
• ITIL v4 Foundation certification required within nine months of hire.

Preferred Qualifications

• Bachelor's degree from an accredited institution in business administration, information systems, communications, organizational development, operations management, or a related field.
• Four or more years of experience supporting business relationship management, service delivery, operational coordination, business analysis, project coordination, or stakeholder engagement.
• Experience working in an enterprise service management, higher education, public sector, or similarly complex operational environment.
• Experience supporting intake processes, requirements gathering, workflow documentation, stakeholder communications, or service improvement initiatives.
• Familiarity with enterprise service management, project management, workflow, or reporting platforms such as ServiceNow, TeamDynamix, Jira Service Management, or similar tools.
• Business Relationship Management Professional (BRMP), ITIL, business analysis, project management, or process improvement certification.

Additional Information

Business Relationship and Stakeholder Support

• Understanding of business relationship management principles, stakeholder engagement practices, and cross-functional coordination.
• Ability to build and maintain positive working relationships with operational teams, service areas, and business stakeholders.
• Ability to listen to stakeholder needs, document concerns, clarify expectations, and support follow-through.
• Ability to support alignment between operational needs, service delivery practices, and institutional priorities.

Service Management and Operational Coordination

• Familiarity with enterprise service management principles, including service intake, request management, service catalog support, knowledge management, and change coordination.
• Ability to support workflow documentation, process mapping, operational intake, triage, escalation, and service improvement activities.
• Understanding of how service delivery, operational workflows, project intake, and customer experience connect across an institution.
• Ability to identify recurring service gaps, process issues, stakeholder concerns, and opportunities for improvement.

Communication, Documentation, and Analysis

• Strong verbal, written, interpersonal, and documentation skills.
• Ability to gather and document business needs, operational requirements, process information, stakeholder feedback, and service impacts.
• Ability to prepare clear summaries, reports, meeting notes, stakeholder updates, and process documentation.
• Strong analytical and problem-solving skills with the ability to review information, identify patterns, and recommend practical next steps.

Collaboration and Customer Experience

• Strong customer service orientation with a focus on improving the experience of students, faculty, staff, and operational partners.
• Ability to collaborate with Service Management, the Project Management Office, operational teams, product/platform teams, and stakeholders.
• Ability to support conversations involving competing priorities, service expectations, dependencies, and operational impacts.
• Ability to maintain professionalism, transparency, and follow-through in a fast-moving operational environment.

Organization and Technology Tools

• Strong organizational and time management skills with the ability to manage multiple priorities, requests, follow-up items, and documentation needs.
• Familiarity with enterprise service management, project management, workflow, reporting, or collaboration platforms.
• Ability to maintain accurate records, support reporting activities, and contribute to continuous improvement efforts.
• Ability to work independently while following team standards, service management methodology, and institutional priorities.

Working Conditions:

• Typical office environment

Central Piedmont is happy offer a comprehensive and affordable benefits package to full-time employees including:

• health care
• dental
• vision
• retirement and supplemental retirement
• flexible spending accounts (dependent care and health)
• life insurance and supplemental life insurance
• employee assistance program (for employee and family)
• short-term and long-term disability
• free parking
• holidays (12 + 2 necessity days)
• vacation (120 hours per year to start)
• sick leave (96 hours per year)
• personal days (2 days)
• voluntary shared leave
• paid parental leave (4 to 8 weeks)
• bereavement leave
• longevity pay

To learn more details, visit our Benefits page to see the Summary of Benefits.

01

Do you have an Associate degree or higher from an accredited institution in business administration, information systems, communications, organizational development, operations management, or a related field?

• Yes
• No

02

Do you have at least two years of experience in business relationship support, customer support, service delivery, operational coordination, business analysis, project coordination, or related support functions?

• Yes
• No

03

Do you have professional experience communicating with stakeholders, documenting needs, supporting process coordination, or assisting with service improvement efforts?

• Yes
• No

04

Do you understand that ITIL v4 Foundation certification is required within nine months of hire?

• Yes
• No

05

This is NOT a remote role. Working conditions will be on site in Charlotte, NC in a typical office environment. Are you able to work in person 5x per week in Charlotte, NC?

• Yes
• No

Required Question

Employer Central Piedmont Community College

Address 1201 Elizabeth Avenue

Charlotte, North Carolina, 28204

Phone 7043306631

Website http://www.cpcc.edu