Business Readiness & Training Quality Reviewer

Location: Tampa, FL – Hybrid
Assignment Length: Approximately 7 Months

Job Summary

We are seeking an experienced Business Readiness & Training Quality Reviewer to support an SAP S/4HANA transformation program. The ideal candidate will have strong experience in training quality assurance, business readiness, ERP transformation, business process alignment, and stakeholder management.

The candidate will review role-based learning content, identify readiness risks, ensure alignment with future-state business processes, and support training governance and deployment activities.

Key Responsibilities

Training Content Review & Quality Assurance

• Review curriculum maps, outlines, storyboards, eLearning, quick reference guides, simulations, facilitator materials, and learner support assets.
• Validate training content for accuracy, completeness, clarity, and role alignment.
• Identify content gaps, inconsistencies, outdated processes, duplication, and compliance/control risks.
• Ensure training materials align with approved SAP S/4HANA processes, terminology, roles, and data requirements.

Business Readiness & Process Alignment

• Validate learning materials against future-state business processes, including tasks, decisions, handoffs, approvals, exceptions, and reporting.
• Review training content across areas such as Record to Report, Order to Cash, Source to Pay, Plan to Supply, and Master Data Management.
• Assess readiness for Day 1 operations, UAT, go-live, and post-go-live sustainment.
• Identify and escalate risks affecting business readiness, adoption, or training deployment.

Governance & Signoff

• Participate in training review cycles, stakeholder meetings, and formal signoff activities.
• Track review comments, decisions, risks, approvals, and open issues.
• Maintain traceability between business requirements, curriculum, learning assets, and readiness expectations.
• Support training governance standards, review criteria, templates, and processes.

Stakeholder Management

• Partner with Business Process Owners, E2E Process Leads, SMEs, OCM, Learning & Enablement, Security, and implementation teams.
• Facilitate content review sessions and help resolve conflicting feedback.
• Translate complex business and system feedback into actionable recommendations.
• Communicate risks, decisions, and recommendations to project leadership and stakeholders.

Continuous Improvement

• Recommend improvements to curriculum structure, learning assets, review processes, and learner support materials.
• Incorporate feedback from pilots, readiness activities, training completion, and learner questions.
• Support knowledge transfer and post-go-live learning sustainment.
• Utilize AI-assisted review techniques where appropriate while maintaining human validation and governance.

Required Qualifications

• 8+ years of experience in learning and development, organizational change management, ERP enablement, business process improvement, business analysis, quality, compliance, or related areas.
• Experience supporting large-scale business transformation or enterprise system implementations.
• Strong understanding of business process flows, role-based training, and operational readiness.
• Experience reviewing complex training content for accuracy, clarity, completeness, and business relevance.
• Strong cross-functional stakeholder management experience.
• Excellent facilitation, issue resolution, written communication, and executive communication skills.

Preferred Qualifications

• Experience with SAP/SAP S/4HANA implementations.
• Knowledge of SAP Fiori, SAP security/access, role mapping, UAT, business process testing, or hypercare.
• Experience with training governance, curriculum review, storyboard review, LMS deployment, or learning quality assurance.
• Familiarity with WalkMe or other digital adoption platforms.
• Experience in finance, supply chain, manufacturing, life sciences, master data, or shared services.
• Experience using GenAI tools for content review, feedback analysis, gap identification, and learning improvement.

Ideal Candidate Profile

The ideal candidate can come from backgrounds such as:

• Business Process Owner / Process Lead
• Business Readiness or Change Management Lead
• SAP Super User / Functional SME
• Business Analyst
• Quality, Compliance, or Controls Specialist
• Operational Excellence / Lean Process Leader
• Learning Consultant / Instructional Design Reviewer
• Finance, Supply Chain, Manufacturing, or Master Data SME

The candidate should be able to challenge training content constructively, identify readiness risks, and ensure learning materials accurately reflect how users will perform their roles after SAP S/4HANA go-live.

Key Competencies

• Business Process Analysis
• Training Quality Assurance
• Role-Based Curriculum Review
• SAP S/4HANA Transformation
• Business Readiness & Adoption
• Stakeholder Management
• Governance & Documentation
• Risk Identification
• Facilitation & Consensus Building
• Executive Communication
• Problem Solving
• Continuous Improvement